Emma Whitmore

• Used time management and efficient cleaning methods to meet deadlines.
• Emptied trashcans and transported waste to collection areas.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Redeemed coupons to discount purchases.
• Met customer service goals and exceeded customer expectations.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Used discretion when handling confidential information.
• Organized and attended meetings and compiled related documents and reports.

• Greet and welcome customers upon arrival
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, file and/or distribute daily mail/deliveries/ Dealer trades, and sales paperworI
• Update appointment calendars and schedule meetings/appointments with salesmen
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assist with special projects as needed
• Monitor and order office supplies
• Maintain a clean and organized reception area

Fill in cashier for daily lunch, weekends and as needed.

Cashier duties include:

• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
• Answers customer questions about service performed or products purchased or refers them to service manager
• Reconciles gas purchase statements
• Handles all Enterprise car rentals and rental returns
• Sorts, submits, catalog and file paid and unpaid car notes, service work, repairs and car rentals
• Verify insurance and warrantys and submit claims accordingly

• Entered and processed patients' prescriptions into internal system.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures

• Utilized POS system to handle customer cash and credit card transactions.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Redeemed coupons to discount purchases.
• Counted money in drawers at beginning and end of each shift.
• Reviewed and verified customer information and insurance provider information.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Collected co-payments or full payments from customers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Counted, measured and compounded medications following standard procedures.
• Answered incoming phone calls and addressed questions from customers and healthcare providers. **(RECIEVED PHARMACY TECHNICIAN LICENCE THROUGH COMPANY -EXP2018)**

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Answered product questions using knowledge of sales and store promotions.
• Redeemed coupons to discount purchases.
• Utilized POS system to handle customer cash and credit card transactions.
• Developed and managed relationships with customers to increase customer loyalty.