Administrative professional with 20 years of experience in overseeing business support teams across various sectors. Proven expertise in clerical work and a strong track record of meeting deadlines while guiding staff to exceed quality objectives. Recognised for maintaining composure in fast-paced environments and fostering teamwork. Committed to continuous learning and skill development to enhance team performance.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Commercial assistant
Sapphire Utility Solutions
Preston, Lancashire
06.2025 - Current
Compiled comprehensive cost reports weekly, presenting findings to senior quantity surveyors for strategic planning.
Maintained comprehensive records of all project costs, adjustments, and budgetary changes.
Valued completed work and supervised payments to suppliers and subcontractors, verifying remittances stayed within allocated budgets.
Collaborated effectively with site teams and subcontractors, maximising progress and productivity.
Assigned subcontractors tasks, recording activities, progress and deliverables for billing and payment reasons.
Reviewed legal documents and contracts to safeguard company interests and compliance.
Coordinated with project managers to align cost management strategies with operational objectives.
Liaised with contractors and suppliers to resolve discrepancies in project billing and payments.
Commercial administrator
FullFibre
Barnsley, South Yorkshire
02.2023 - 06.2025
Update stakeholders on project progress to effectively manage expectations and project issues.
Handle communication received through team's mailbox, website and other digital channels, responding appropriately to keep communication lines open with team members.
Offer advice in contractual claims and disputes by referencing contract documents for terms and conditions, dispute resolution processes and expected outcomes.
·Value completed work and supervise payments to subcontractors, verifying applications for payment.
Assign subcontractors tasks, recording activities, progress and deliverables for billing and payment reasons.
Compile and process defect data and work with subcontractors.
Customer order support team leader
BT Group PLC
Manchester, Greater Manchester
12.2006 - 09.2022
Managed the team to identify specific business development opportunities, coordinated technical and economic evaluation and investment appraisal processes and actively researched target markets to assess all opportunities for growth.
Drew up 10+ process documents and arranged training for new team members - excellent time management and ability to work under pressure, whilst prioritising and managing team workload.
Identified skills gaps and arranged relevant training to upskill.
Conducted individual appraisals and set KPI targets.
Collaborated with other business segments to encourage knowledge-sharing and continuous improvement and built relevant external partner and supplier relationships.
Acted as representative of BT throughout any customer order; maintaining professionalism and integrity during all customer meetings and ensuring an excellent customer experience.
** Further work experience is available upon request
Education
GCSEs - Science Dual Award - BB, Maths - C, English - C, Food Technology - C
St Peters RC High School
Wigan
09/1988 - 06/1993
NVQ Level 1 - Bookkeeping
Wigan and Leigh College
Wigan
GNVQ - Advanced Business
Wigan and Leigh College
Wigan
09/1993 - 06/1995
Skills
Excellent communication skills - written & verbal to influence, inspire and inform Ability to listen to other people’s views whilst having confidence in own convictions and express own opinion
Excellent organisation skills, with proven ability to develop & execute clear plans – resolving challenges / conflict, whilst maintaining high energy
Time management & prioritisation – excellent time management skills and ability to work under pressure, whilst prioritising and managing multiple activities
Knowledge and understanding of customer drivers and requirements
Solution focused achiever setting high standards for quality & delivery, hitting my own expectations
Management experience, managing and understanding team requirements, performance, SLAs, targets
Certification
NCFE Level 1 Award in Interpersonal Skills
First Time Manager Pathway
Microsoft Excel Intermediate Training
Timeline
Commercial assistant
Sapphire Utility Solutions
06.2025 - Current
Commercial administrator
FullFibre
02.2023 - 06.2025
Customer order support team leader
BT Group PLC
12.2006 - 09.2022
GCSEs - Science Dual Award - BB, Maths - C, English - C, Food Technology - C
Infectious Disease Staff Nurse at Royal Liverpool University NHS Hospital TrustInfectious Disease Staff Nurse at Royal Liverpool University NHS Hospital Trust