Angela Roberts

Achievement: Introduced a structured performance review approach that reduced time‑to‑fill and increased job‑matched placements by 12% quarter‑on‑quarter, improving consistency across Jobcentre sites.

• Provided visible, strategic leadership across two Jobcentres, aligning employer engagement and recruitment campaigns with DWP national priorities, departmental objectives, and local performance targets.
• Influenced senior stakeholders (internal/external) using labour market intelligence and Management Information to shape service design and operational delivery.
• Used performance data and forecasting to prioritise resources and drive continuous improvement in customer and employer outcomes across sites.
• Built collaborative relationships across internal teams and external partners to deliver integrated, inclusive services and consistent standards.
• Delegated tasks effectively to maximise team potential and productivity.

Achievement: Introduced a clear change framework that helped colleagues adopt new services for Care Leavers, improving sanction performance and policy compliance.

• Led operational delivery across two Jobcentres, balancing competing priorities while meeting strategic objectives and performance targets.
• Implemented service and process changes clearly and effectively, supporting colleague engagement and adoption.
• Supported and challenged Team Leaders through coaching, capability building, and clear governance to drive high performance.
• Influenced external partners to deliver compliant, safeguarded, and tailored support for vulnerable customers, including disability and employment initiatives.

Achievement: Established a multi‑agency forum with local authorities, providers, and employers, improving customer referral quality, reducing duplication, and supporting faster, more targeted delivery during the construction skills hub rollout.

• Chaired multi-agency forums to coordinate services and achieve shared outcomes, influencing strategic decisions across employment and support sectors.
• Provided strategic advice to senior leaders, using data and insight to shape operational priorities and policy delivery.
• Simplified complex labour market intelligence for decision-making, improving targeting and resource allocation.
• Managed stakeholder engagement to ensure inclusive, customer-focused messaging and service design.
• Enhanced partner satisfaction via prompt resolution of conflicts and issues.