Angela Monzonis

• Daily manage multiple shared inboxes, replying to an average of 50+ enquiries a day.
• Designed and implemented a new internal tracking system to improve processes.
• designed and send a newsletter on a monthly basis to keep internal teams informed and connected.
• Plan and manage logistics for internal meetings and events.

Part-time

• Increased customer satisfaction by resolving issues.
• Monitored customer care email inbox daily, responding promptly to all queries received.
• Increased brand visibility by shooting content and promoting on social media
• Collaborated with travel partners in managing bookings and schedules for customers.
• Delivered excellent hospitality by greeting all guests warmly upon arrival at the premises.
• Warmly hosted guests on-site and supported smooth day-to-day experience.

• Led on end-to end events management for 35+ bespoke events a year, from small private high profile dinners to large receptions for up to 200 guests, managing small to large budgets of up to £60.000 ensuring optimal use of resources and high standard events
• Coordinated and worked collaboratively with teams and suppliers, from creating menus focused on local and sustainable produce to building detailed programmes and managing logistics through to delivery on the day
• Sourced suppliers and pulled together quotes.

Key achievements:

• Cut event overruns by 50% by effectively leading cross-functional teams, providing clear communication, keeping cross functional teams coordinated during events.
• Successfully planned and delivered a high profile private dinning experience for 25 guests with just 48h notice.
• Spotted payment discrepancies by keeping a close eye on spend, which helped uncover a system issue and recover £10.000+ in VAT.
• Improved how budgets were tracked and forecasted, by developing a new tracker, reducing variances by 20% through clearer, more consistent monitoring.