Angela McCarten
Southampton,Hampshire
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Organised Administrator with track record of enhancing office productivity and streamlining processes. Known for improving team coordination and ensuring smooth operations. Consistently recognised for delivering top-notch administrative support and fostering collaborative work environment.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist
Norwegian Cruise Line Group
Southampton, Hants
2024.09 - Current
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- .
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Provided clerical support to company employees, including copying, faxing and file management.
- Wrote professional letters, memos and emails for internal and external business communication.
- Oversaw office supply orders and replenished stock for staff use.
Senior Hotel Receptionist
Harbour Hotels
Southampton, Hants
2021.05 - 2024.09
- Streamlined check-in procedure by efficiently handling guest documents.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Ensured guest comfort with prompt attention to their needs and requests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Managed lost property system effectively to return misplaced items quickly.
- Instructed maintenance staff to service rooms with known issues.
- Posted new charges to customers' rooms and compiled itemised statements.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
Customer service administrator
Old Mutual Wealth
Southampton, Hants
2020.03 - 2021.05
- Managed monthly pensions payroll, ensuring accurate and timely payments.
- Updated member records regularly, ensuring accuracy in data management.
- Processed pensions contributions to ensure timely allocation of funds.
- Enhanced operational efficiency with meticulous record keeping.
- Maintained client records with strict attention to data security protocols.
Receptionist
Botleigh Grange Hotel and Spa
Southampton, Hants
2019.05 - 2019.12
- Maintained an organised reception area for a professional business environment.
- Managed phone calls, resulting in effective communication flow within the company.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Managed lost property system effectively to return misplaced items quickly.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Instructed maintenance staff to service rooms with known issues.
Health care assistant
University Hospital Southampton
Southampton, Hants
2015.04 - 2019.05
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in patient care, improved comfort and well-being.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Worked closely with nurses to maintain optimum levels of communication.
- Actively developed professional healthcare competencies through regular training.
Manager
Virgin Active
Wokingham/Southampton, Berks/Hants
2010.05 - 2014.12
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Senior nursery nurse
Holly Cottage Day Nursery
Wokingham, Berks
2009.05 - 2010.05
- Contributed towards curriculum planning to promote all areas of child development.
- Managed challenging behaviour with effective strategies to ensure a calm learning environment.
- Facilitated healthy interaction amongst children for fostering a positive social environment.
- Supporting new staff members by sharing best practice methods improved overall team performance,.
- Participated actively in staff meetings, contributed creative ideas for improving nursery services.
- Enhanced children's cognitive development by creating and implementing stimulating play activities.
- Created detailed reports on each child's progress which enabled tailored learning plans,.
- Ensured safety protocols were adhered to, maintaining a secure nursery environment.
- Communicated daily observations with guardians, maintaining detailed development records.
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Cared for babies from changing nappies to managing nap schedules.
- Thoroughly cleaned and disinfected play areas to control health risks.
Fitness instructor
Virgin Active
Wokingham, Berks
2004.01 - 2009.05
- Enhanced strength and flexibility for clients through tailored workout routines.
- Conducted thorough fitness assessments to monitor progress.
- Provided expert guidance for improved health and wellness.
- Adapted training methods to suit individual fitness levels or health concerns, making exercise accessible to all participants.
- Increased client motivation by designing personalised fitness programmes.
- Promoted healthier lifestyles with advice on nutrition, weight control and lifestyle issues.
- Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards in the gym area.
- Created a positive environment with energetic, upbeat classes.
- Assisted members in reaching personal fitness goals by providing one-to-one training sessions.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Provided new-member inductions, providing a welcoming facilities tour, advice on fitness timetables and overall customer support.
- Maintained efficiencies during peak hours by providing reception cover and administrative support.
- Provided 1:1 personal fitness training and regular goal-setting to help clients achieve fitness goals.
Retail sales associate
Various
Reading, Berks
1997.11 - 2004.01
- Established rapport with customers through attentive listening and communication.
- Assisted in visual merchandising, improving shop floor appeal.
- Conducted inventory checks to ensure stock accuracy.
- Lead the training of new staff members to improve team efficiency.
- Maintained tidy sales floor to enhance shopping experience.
- Advised customers on product selection based on their needs.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Handled cash transactions accurately maintaining financial integrity.
- Operated till systems correctly, ensuring accurate transactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
NVQ Level 3 - Nursery Nursing
Reading College
Reading 1994.09 - 1996.07
GCSEs - Math/English
Emmbrook Senior School
Wokingham 1989.09 - 1994.06
Skills
- Ordering office supplies
- Reliable punctuality
- Email correspondence
- Organisational efficiency
- Discretion and confidentiality
- Billing experience
- Calm under pressure
- Attention to Detail
- Data Entry
- Microsoft Office
- Open and clear communicator
- Administration
- Multitasking and prioritisation
References
References available upon request.
Timeline
Receptionist
Norwegian Cruise Line Group
2024.09 - Current
Senior Hotel Receptionist
Harbour Hotels
2021.05 - 2024.09
Customer service administrator
Old Mutual Wealth
2020.03 - 2021.05
Receptionist
Botleigh Grange Hotel and Spa
2019.05 - 2019.12
Health care assistant
University Hospital Southampton
2015.04 - 2019.05
Manager
Virgin Active
2010.05 - 2014.12
Senior nursery nurse
Holly Cottage Day Nursery
2009.05 - 2010.05
Fitness instructor
Virgin Active
2004.01 - 2009.05
Retail sales associate
Various
1997.11 - 2004.01
NVQ Level 3 - Nursery Nursing
Reading College
1994.09 - 1996.07
GCSEs - Math/English
Emmbrook Senior School
1989.09 - 1994.06