Angela Bain

For 8 years I was an unpaid carer for my mum who had dementia. I helped my mum stay independent by managing her finances, personal care, all types of appointments, shopping, cIeaning her flat, doing her washing.

• Consistently arrived at work on time
• Photocopied and printed documents as required; prepared materials for presentations or reports.
• Entered data accurately into company systems; maintained up-to-date records.
• Maintained office cleanliness; fostered a tidy and productive work environment.
• Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
• Purchased office supplies as needed, preventing shortages that could disrupt workflow.
• Organised necessary paperwork for meetings; supported efficient decision-making processes.
• Managed incoming calls, ensuring prompt response and resolution.
• Arranged meetings for enhanced cross-departmental communication.
• Worked with discretion and maintained customer confidentiality for compliant support services.

• Processed confidential patient records and prepped those records for each outpatient clinic I was responsible for.
• Ensured each consultant had all the information they needed for each clinic
• Booked patients into the clinic on arrival and booked a follow up appointment if required
• Prepared documentation, ensuring all files were up-to-date and readily available.
• Kept the reception area tidy, creating a welcoming environment for patients.

• Drafted detailed project reports for senior management review and to inform government of monthly/quarterly/annual spend on NHS dentistry and patient treatment profiling
• Delivered timely results by coordinating with team members
• Completed comprehensive training programmes, enhanced skill set significantly.

• Achieved high levels of productivity with fast typing speed.
• Entered client information into the database for record-keeping purposes.
• Ensured error-free reports with stringent proofreading measures.
• Completed training on new software platforms swiftly, enabling quicker adaptation to changing technological requirements.
• Verified entered data against source documents, achieving high accuracy rates.
• Enhanced time management skills to meet tight deadlines.