Summary
Overview
Work History
Education
Skills
Languages
Certification
Custom
Interests
Accomplishments
Timeline
Generic

Sarun Gurung

Fleet ,Hampshire

Summary

Detail-oriented administrator skilled in operational and customer support within regulated environments. Specialises in workload coordination and electronic record maintenance while fostering clear communication with stakeholders. Experienced in Microsoft Office, Salesforce, and CRM systems, with a focus on improving service delivery through efficient administrative practices.

Overview

4
4
Languages
1
1
Certification
7
7
years of professional experience

Work History

Quality Assurance & Risk Officer

LetsGoCover
03.2026 - Current
  • Produced reports and quality assurance documentation to ensure compliance and quality standards.
  • Conduct quality audits and support continuous process improvements.
  • Review customer records to ensure compliance with regulatory and company standards.
  • Investigate issues, gather information and coordinate resolutions across departments.
  • Coordinated workloads and communicated with internal stakeholders to optimise service delivery.
  • Maintain accurate electronic records, documentation and audit trails.
  • Handle confidential customer information in line with GDPR and company procedures.
  • Provided administrative and operational support to enhance workflow across multiple departments.

Protection Consultant

LetsGoCover
11.2025 - 03.2026
  • Managed customer applications from enquiry to completion, ensuring timely processing and customer satisfaction.
  • Delivered excellent customer service and resolved enquiries efficiently.
  • Liaised with customers and internal departments to progress applications.
  • Coordinated multiple cases, consistently meeting deadlines to enhance service delivery.
  • Maintained accurate electronic customer records and documentation to support efficient workflow and compliance.

Sales Advisor

Concentrix (Vodafone)
06.2025 - 11.2025
  • Acted as the first point of contact for customer enquiries, providing timely and effective responses.
  • Handled multiple enquiries simultaneously in a busy contact centre, delivering consistent service quality.
  • Consistently exceeded performance targets, contributing to increased team productivity.
  • Maintained accurate customer records using electronic systems.
  • Identified and escalated complex issues to ensure timely solutions.

Sales Consultant

Smarter Cover Ltd
10.2024 - 05.2025
  • Delivered excellent customer service while prioritising workloads.
  • Liaised with customers and colleagues to streamline application processing and enhance communication.
  • Managed customer enquiries and processed supporting documentation to facilitate timely responses.
  • Maintained accurate electronic records to support efficient information retrieval.

Client Consultant

Morgan Latif
08.2022 - 03.2024
  • Functioned as primary contact for clients and candidates, facilitating communication and addressing inquiries.
  • Coordinated recruitment projects, ensuring alignment among multiple stakeholders.
  • Organised interviews and schedules, managing recruitment documentation for streamlined processes.
  • Prepared documentation and managed accurate data throughout recruitment processes.
  • Maintained confidential candidate and client records using CRM systems.

Associate Candidate Consultant

Morgan Latif
03.2022 - 08.2022
  • Coordinated candidate communications and interview logistics to ensure seamless scheduling.
  • Supported recruitment projects by organising documentation and scheduling tasks.
  • Assisted consultants in managing project schedules and deadlines.
  • Maintained databases and confidential records to enhance data integrity and accessibility.

Recruitment Consultant

Westerdale Group
08.2021 - 03.2022
  • Coordinated recruitment activities and conducted interviews to align candidate profiles with organisational needs.
  • Managed multiple priorities while providing tailored support to candidates and clients, enhancing overall satisfaction.
  • Maintained accurate records and documentation to ensure compliance and streamline recruitment processes.

Customer Advisor (Part-time)

B&Q
11.2019 - 02.2021
  • Delivered outstanding customer service, enhancing customer satisfaction in a high-traffic retail setting.
  • Assisted customers with enquiries and provided detailed product information to facilitate informed purchasing decisions.
  • Maintained stock levels and ensured smooth daily store operations to optimise customer experience.

Education

BSc (Hons) - Business & Management (Entrepreneurship)

University of Surrey
Guildford, SRY

BTEC Extended Diploma - Business

Queen Ethelburga's College
York, YOR

Skills

  • Risk Assessment
  • Process improvement
  • Data Management
  • Record management
  • Documentation management
  • Confidential Information Handling
  • Microsoft Office Suite
  • Administration & Operational Support
  • Team & Service Coordination
  • Stakeholder Communication
  • Organisation & Time Management
  • Problem solving
  • Client Relationship Management
  • Customer Service
  • Attention to Detail
  • Document Preparation
  • Professional Demeanour

Languages

English
Proficient
C2
Hindi
Elementary
A2
Nepali
Intermediate
B1
German
Elementary
A2

Certification

  • Duke of Edinburgh Bronze Award
  • National Citizen Service (NCS)

Custom

linkedin.com/in/sarun-gurung

Interests

  • Making music
  • Gym
  • Photography and art

Accomplishments

  • Top revenue generator within the team at Concentrix (Vodafone).
  • Generated £150,000+ in recruitment revenue.
  • Secured a £75,000 placement fee, one of the company's Top 2 highest-value placements.
  • Generated £34,000 in revenue in a single month.
  • Achieved a 34% conversion rate, exceeding the 25% target.
  • Consistently generated £30,000–£43,000 in monthly sales revenue.
  • Promoted within 6 months based on performance.

Timeline

Quality Assurance & Risk Officer

LetsGoCover
03.2026 - Current

Protection Consultant

LetsGoCover
11.2025 - 03.2026

Sales Advisor

Concentrix (Vodafone)
06.2025 - 11.2025

Sales Consultant

Smarter Cover Ltd
10.2024 - 05.2025

Client Consultant

Morgan Latif
08.2022 - 03.2024

Associate Candidate Consultant

Morgan Latif
03.2022 - 08.2022

Recruitment Consultant

Westerdale Group
08.2021 - 03.2022

Customer Advisor (Part-time)

B&Q
11.2019 - 02.2021

BSc (Hons) - Business & Management (Entrepreneurship)

University of Surrey

BTEC Extended Diploma - Business

Queen Ethelburga's College

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