ANGEL TEJI
Bedford
Summary
I am an extremely reliable and confident individual who works effectively alongside my peers to share my ideas, as well as independently. I can communicate well with those who I do not know personally with a positive attitude to all situations. In addition to this, I am highly organised when given set tasks to complete and I always manage my time wisely to ensure my finest effort is put into completing tasks on time to the best of my ability. I give joyful and professional customer service, even whilst working under pressure. I am always keen to learn new skills and techniques that can improve my performance and benefit me in the future.
Overview
8
8
years of professional experience
Work History
Telephone Fundraiser
DTV OPTIMISE
Bedford
05.2025 - Current
- Conducted outbound and inbound calls for charities to assist in engaging supporters for donations.
- Delivered approved fundraising scripts with attention to compliance and GDPR, while maintaining a natural and respectful tone.
- Explained charitable causes and donation options clearly, building rapport with supporters to secure donations effectively.
Telephone Fundraiser
AUTOGLASS Hybrid
01.2023 - 04.2025
- Assisted customers as first point of contact for autoglass inquiries.
- Resolved customer complaints and provided support to internal and external clients.
- Communicated effectively with colleagues across departments to ensure seamless service.
- Delivered timely and accurate information regarding order statuses and product knowledge requests.
- Upsold additional products and services to customers, achieving weekly targets.
- Handled administrative tasks, including tracking stock orders and managing customer emails.
- Maintained data accuracy in Excel spreadsheets.
Customer Assistant
LIDL SUPERMARKET
04.2022 - 12.2022
- Assisted colleagues in maintaining store cleanliness and organisation.
- Unpacked stock promptly as deliveries arrived.
- Provided customer service at tills and addressed customer queries effectively.
- Ensured bakery items were consistently stocked and fresh.
- Maintained merchandising standards in non-food product aisle, ensuring cleanliness and tidiness.
Picker & Packer
BLAKEMORE & SONS LTD/SPAR WAREHOUSE
12.2021 - 04.2022
- Assisted in picking items from chiller warehouse based on customer orders.
- Packaged orders securely for dispatch.
- Met daily targets for picking and packing orders within designated timeframes.
Crew Member
MCDONALDS
08.2020 - 12.2021
- Prepared food items including burgers and other menu items.
- Assisted as shift leader during busy periods to ensure coverage.
- Coordinated team assignments to maintain efficient kitchen operations.
- Managed customer transactions at tills, processing orders and handling refunds.
Chef assistant
Oakhill Place
03.2020 - 07.2020
- I supported the chef by prepping ingredients, cooking simple items, serving food, managing stock, and maintaining strict kitchen hygiene and cleanliness, including washing dishes, sanitising surfaces, and organising supplies, all while adhering to health and safety standards.
Cashier
THE MEAT JUNCTION
01.2018 - 01.2019
- My responsibilities at the Meat Junction included taking payments from customers and interacting with customers when they needed assistance.
- Part of my role was dealing with customer complaints about food quality, restocking and placing stock orders and deliveries.
- (family business)
Education
City & Guilds Level 2 Diploma - Beauty therapy, Public service
Bedford College
01-2021
GCSE'S - Maths Level 4, Health and Social Level 5, English Language and Literature Level 4
Mark Rutherford Upper School
01-2019
Skills
- Excellent communication skills
- Attention to detail
- Confident in administrative skills
- Microsoft office literate
- Strong customer service skills
References
Available on request
Timeline
Telephone Fundraiser
DTV OPTIMISE
05.2025 - Current
Telephone Fundraiser
AUTOGLASS Hybrid
01.2023 - 04.2025
Customer Assistant
LIDL SUPERMARKET
04.2022 - 12.2022
Picker & Packer
BLAKEMORE & SONS LTD/SPAR WAREHOUSE
12.2021 - 04.2022
Crew Member
MCDONALDS
08.2020 - 12.2021
Chef assistant
Oakhill Place
03.2020 - 07.2020
Cashier
THE MEAT JUNCTION
01.2018 - 01.2019
City & Guilds Level 2 Diploma - Beauty therapy, Public service
Bedford College
GCSE'S - Maths Level 4, Health and Social Level 5, English Language and Literature Level 4
Mark Rutherford Upper School