JULIE MORTIMER
Darlington,County Durham
Summary
Motivated by a genuine commitment to delivering outstanding customer service, I am seeking a role where I can contribute positively to both customers and the business. I am driven to provide professional, person-centred support that ensures every individual feels valued, understood and satisfied, while consistently upholding the company’s standards, needs and values. I take pride in representing my employer with integrity, reliability and a strong work ethic, ensuring both customer expectations and business objectives are met. As a dedicated, hardworking and adaptable professional with broad experience across customer service, hospitality, cleaning, beauty, administration and child support, I take pride in maintaining high standards and consistency going the extra mile to make a meaningful difference in every role I undertake. I thrive is busy, fast-paced environments and remain calm, organised and solution focused under pressure. Known for my reliability, flexibility and strong work ethic, I contribute positively within a team while also working confidently on my own initiative.
Overview
40
40
years of professional experience
Work history
Self-Employed Cleaner/House Keeper
Real Property Ltd/Clark Monro
Darlington
2018.01 - 2026.02
- Set up and prepare serviced apartments, including furnishing, presentation and guest readiness
- Managed full end-of-tenancy property cleans to a high professional standard
- Conducted scheduled HMO deep cleans, ensuring properties were move-in ready
- Maintained exceptional attention to detail and high cleanliness standards
- Worked independently, managing time efficiently and meeting strict turnaround deadlines in a large radius of properties across town
- Various addresses around Darlington
Voluntary School Helper/Voluntary Work
Abbey Infant School
Darlington
2003.01 - 2018.01
- Supported teachers in classroom activities and daily routines
- Assisted children with learning tasks in a patient and encouraging manner
- Contributed to a safe, supportive and nurturing environment
Promotions Assistant – Beauty Department
Binns
Darlington
2000.01 - 2003.01
- Worked across multiple perfume and beauty counters, promoting leading brands
- Delivered face-to-face customer consultations and product recommendations
- Drove sales through upselling and targeted promotional activity
- Provided outstanding customer service in a busy retail environment
- Represented brands professionally while meeting sales targets
Company Secretary
Colour Copy Centre
1994.01 - 1999.01
- Managed day-to-day administrative tasks within a busy shop environment
- Handled customer enquiries professionally and efficiently
- Maintained organised records and supported business operations
- Balanced front-of-house service with office responsibilities
Estée Lauder Counter Beauty Advisor
Fenwick
Newcastle
1990.01 - 1994.01
- Part of a large retail team within a very busy department store
- Managed beauty counter stock control and merchandising
- Delivered personalised product consultations and skincare advice
- Achieved strong sales performance through customer engagement
- Maintained high presentation and brand standards
Front of House / Hospitality Assistant
Perry’s Restaurant & Bar
Darlington
1988.01 - 1990.01
- Welcomed and greeted guests, ensuring a positive first impression
- Managed bookings and handled payments accurately
- Worked evening shifts in a busy environment
- Supported bar staff during peak periods
- Maintained excellent customer service under pressure
Estée Lauder & Armani Beauty Sales Assistant/Advisor
Binns
Darlington
1986.01 - 1990.01
- Served customers in a fast-paced retail environment
- Worked collaboratively within a team to meet sales targets
- Promoted premium cosmetic brands with professionalism and product knowledge
Hairdresser, Trainee
Stephen Russell Hairdressers
Newton Aycliffe
1987.01 - 1988.01
- Completed professional hairdressing training
- Assisted stylists while building technical and customer service skills
- Maintained high salon presentation standards
Education
Beauty Therapy and Hairdressing -
Darlington College of Technology
Darlington 1985.01 - 1 1987
O-Levels and GCSE’s - Maths and English
Bishop Barrington School
Bishop Auckland, Durham 01/1980 - 06/1985
Skills
- Exceptional customer experience delivery
- Relationship-building and client retention
- Commercial awareness and sales-driven mindset
- High-performance under pressure
- Operational organisation and time management
- Cross-sector versatility and adaptability
- Independent initiative with collaborative teamwork
- Detail-oriented with a commitment to excellence
- Trustworthy and dependable professional conduct
- Service excellence with a proactive, solutions-focused approach
- Full UK driving licence with access to car
References
References available upon request.
Timeline
Self-Employed Cleaner/House Keeper
Real Property Ltd/Clark Monro
2018.01 - 2026.02
Voluntary School Helper/Voluntary Work
Abbey Infant School
2003.01 - 2018.01
Promotions Assistant – Beauty Department
Binns
2000.01 - 2003.01
Company Secretary
Colour Copy Centre
1994.01 - 1999.01
Estée Lauder Counter Beauty Advisor
Fenwick
1990.01 - 1994.01
Front of House / Hospitality Assistant
Perry’s Restaurant & Bar
1988.01 - 1990.01
Hairdresser, Trainee
Stephen Russell Hairdressers
1987.01 - 1988.01
Estée Lauder & Armani Beauty Sales Assistant/Advisor
Binns
1986.01 - 1990.01
Beauty Therapy and Hairdressing -
Darlington College of Technology
1985.01 - 1 1987
O-Levels and GCSE’s - Maths and English
Bishop Barrington School
01/1980 - 06/1985