ANETT BARTOS

• Played key role in brand-new venue opening, building reception function from day one and training entire reception team from ground up
• Led and inspired reception and reservations team to deliver warm, intuitive and emotionally engaging guest welcome
• Established reception standards, workflows and service protocols to ensure consistency from launch
• Oversaw reservations, guest flow, waitlists and table allocations with accuracy, efficiency and attention to detail
• Acted as key liaison between reception, floor, bar and kitchen teams to ensure seamless and coordinated service
• Built and maintained detailed guest profiles, enhancing personalised service and VIP recognition
• Recruited, trained and mentored reception team members to uphold service philosophy and operational excellence
• Managed guest enquiries, special requests and feedback with professionalism, empathy and discretion
• Maintained impeccable standards of presentation, organisation and professionalism at reception desk

The Ivy West Street – Reception Manager | Aug 2023 – Feb 2024
The Ivy Soho Brasserie – Reception Manager | Jul 2021 – Sep 2022
The Ivy Asia St Paul’s – Assistant Reception Manager | Apr 2021 – Jul 2021

• Collaborated closely with Reservations Team to oversee all bookings, ensuring accuracy, smooth service flow, and guest satisfaction throughout each shift.
• Managed day-to-day operations of venue, coordinating front-of-house activity, walk-ins, and real-time service demands.
• Acted as key liaison between reservations and FOH, enabling clear communication, timely updates, and seamless guest handovers.
• Recruited, onboarded, and provided ongoing training for new reception team members, upholding high service standards and team cohesion.
• Delivered outstanding customer service, fostering loyalty and repeat business from high-value guests.
• Oversaw capacity management and table allocation, consistently balancing pre-booked reservations with walk-ins to maximise efficiency and guest satisfaction.
• Maintained administrative oversight of booking systems, guest patterns, and special requests, supporting accurate, data-driven service planning.
• Communicated directly with guests to confirm bookings, accommodate last-minute changes, and deliver a warm, solutions-focused experience.

• Delivered exceptional service by addressing customer concerns and queries promptly.
• Oversaw reservation administration, ensuring accurate updates to system.
• Handled daily email and phone inquiries to maintain efficient communication.
• Optimised covers for two main restaurants, cigar lounge, and members' lounge.

• Resolved guest complaints and queries, resulting in positive outcomes.
• Managed team of 10 employees, overseeing hiring and training processes.
• Developed standard operating procedures to optimise administrative efficiency.

• Delivered efficient guest check-ins and check-outs at a fast-paced city-centre hotel.
• Provided personalised service, handled guest inquiries, and supported daily front office operations with a focus on hospitality and accuracy.