Aneta Kulichova
Pett,East Sussex
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership, who looking for a new challenge. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals. Skilled in providing creative solutions to customer complaints. Equipped with extensive experience in retail management and sales. Providing inspiring leadership to teams for productive, profitable business growth. Optimising customer satisfaction and loyalty through first-class service and thorough staff training for consistently positive experiences.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Self employed
Hastings, East Sussex
06.2024 - Current
- Improved client satisfaction by delivering packages promptly and accurately.
- Provided excellent customer service, enhancing company reputation.
- Handled fragile items carefully, resulting in zero damage complaints.
- Coordinated delivery schedules for optimum time management.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Completed deliveries with smile and patient, personalised service.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
Store Manager
Costa Coffee
Tonbridge | Bexhill, East sussex
10.2022 - 06.2024
- Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Closely monitored stock levels, effectively managing inventories and logistics to maximise sales potential.
- Trained for Costa check audit{ visiting other stores to make sure all stores following CostaBrandStandards }
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Protected brand image by ensuring interior Costa coffee presentation was exceptionally maintained.
- Achieved financial goals through rigorous store budgeting and forecasting.
Manager and Events manager
Shish BBQ and Mezze Bar
Hastings, East Sussex
05.2020 - 10.2022
- Increase profits for 12.32 % in 1 year time
- Managed private events ( dealing with customers satisfaction, making offers and deals)
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Expanded customer base through strong service and multi-channel marketing strategies
- Recruited, hired and trained 12 high-achieving employees for improved customer service and sales performance.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Analysed data and identified opportunities to minimise operating costs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Led team changes and organisational restructures to boost productivity.
Store manager
1066 Caffe
Hastings, East sussex
07.2019 - 10.2020
- Increased profits 7% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Managed staff scheduling and payroll to optimise performance.
- Created and delivered weekly schedule assignments to staff members.
- Managed team of 13+ employees concentrated in two floor store
- Built loyal customer base by delivering excellent service and making in-demand products available.
- Communicated product details in enthusiastic and confident manner to connect with customers.
- Ensured visually appealing and effective displays for entire store.
- Led and motivated sales team to meet and exceed sales goals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Opened new store location and assisted in recruiting and training new staff.
Barista Maestro (trained for AM/SM)
Costa Coffee
Hastings, East Sussex
05.2016 - 07.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorised recipes for specialty coffee beverages and seasonal offerings.
- Developed knowledge of regional teas, including growing practices and flavour profiles.
- Educated coworkers and customers about new products.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Built and maintained personal relationships with customers, recalling names and regular orders to maintain rapport and generate repeat business.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Trained 9+ employees over 14 months.
- Greeted guests with pleasant smile and superior customer service.
- Supported store manager with recruiting, interviewing and hiring.
Education
High School Diploma - Business Management And Economics
Economic & Business Management
Prague05.2012
Skills
- Coaching leadership
- SMART goal setting
- Staff training
- Talent development
- Strong verbal communication
- Hard working and flexible
Timeline
Delivery Driver
Self employed
06.2024 - Current
Store Manager
Costa Coffee
10.2022 - 06.2024
Manager and Events manager
Shish BBQ and Mezze Bar
05.2020 - 10.2022
Store manager
1066 Caffe
07.2019 - 10.2020
Barista Maestro (trained for AM/SM)
Costa Coffee
05.2016 - 07.2019
High School Diploma - Business Management And Economics
Economic & Business Management
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