Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

ANESU TENSEN MUZONDO

IT Support & Cybersecurity Analyst (Entry-Level)
Plymouth

Summary

Motivated ICT Officer with hands-on experience in IT support, system monitoring, and basic cybersecurity practices. Currently working towards CompTIA A+ and Security+ certifications, with a strong foundation in network monitoring, troubleshooting, and incident response. Eager to transition into an entry-level IT support or cybersecurity role where I can apply technical skills and continue developing professionally.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

Care Assistant

Sanctuary Care, UK
11.2023 - Current
  • Deliver high-quality care and support to residents
  • Assist with daily living activities and personal care
  • Maintain accurate records and ensure resident wellbeing

ICT Officer

Kingswell Healthcare Recruitment, UK
12.2022 - Current
  • Implement and maintain IT and cybersecurity policies and procedures
  • Monitor systems and networks for performance issues and security risks
  • Provide technical support and troubleshoot hardware/software issues
  • Perform basic vulnerability assessments and report risks
  • Investigate system incidents and support resolution processes
  • Collaborate with teams to improve system security and efficiency

IT Support Assistant

Master Telecoms SA
08.2022 - 11.2022
  • Supported IT systems maintenance and cybersecurity practices
  • Monitored networks and identified potential issues
  • Assisted users with technical troubleshooting
  • Conducted basic system checks and reported vulnerabilities

Sales Representative

Master Telecoms SA
01.2019 - 01.2021
  • Achieved 15% sales growth through effective product promotion
  • Managed client relationships and provided tailored solutions
  • Handled administrative tasks and scheduling

Education

Bachelor of Science - Business Studies

School of Business And Trade
04.2001 -

Skills

IT Support & Troubleshooting

Network Monitoring & System Analysis

Basic Cybersecurity & Threat Detection

Vulnerability Assessments

Incident Investigation & Response

Data Analysis & Reporting

Microsoft Office & General IT Systems

Basic Python

Additional Information

TryHackMe – Pre Security & SOC Level 1 Paths

· Completed structured learning paths covering networking fundamentals, Linux, and cybersecurity basics

· Practiced log analysis, threat detection, and incident investigation in SOC-style scenarios

· Analyzed authentication logs and identified suspicious login activity

· Gained hands-on experience with SIEM concepts, alerts, and security monitoring workflows

· Developed understanding of common attack techniques and defensive strategies


Google Cybersecurity Certificate Labs

· Performed security investigations and log analysis using SIEM tools

· Practiced incident response using playbooks and real-world scenarios

· Learned risk management, network security, and threat mitigation techniques

· Applied security frameworks and best practices in simulated environments


IBM Cybersecurity Analyst Labs

· Conducted vulnerability assessments and basic penetration testing exercises

· Analyzed network traffic and identified potential threats

· Gained exposure to threat intelligence and security tools

Practiced incident detection, reporting, and remediation concepts

Certification

IBM Cybersecurity Analyst Professional Certificate

Timeline

Care Assistant

Sanctuary Care, UK
11.2023 - Current

ICT Officer

Kingswell Healthcare Recruitment, UK
12.2022 - Current

IT Support Assistant

Master Telecoms SA
08.2022 - 11.2022

Sales Representative

Master Telecoms SA
01.2019 - 01.2021

Bachelor of Science - Business Studies

School of Business And Trade
04.2001 -
ANESU TENSEN MUZONDOIT Support & Cybersecurity Analyst (Entry-Level)