Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Aneesh Babu Suresh Babu

Aneesh Babu Suresh Babu

Enfield,London

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out customer complaints. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver safety and quality support.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Advanced Engineer - FTTP

Openreach
North East London, London
02.2023 - Current
  • FTTP - Provision and Repair on OH and UG in safety and high standard manner.
  • FTTP - Established employee with Civil Avoidance, A-Frame, Track and Locate, N11, N23, N23 and N41 Accredited.
  • FTTP - OTDR, BTTW, Complex FTTP TM and Legacy Repair.
  • Patch Lead Cover - Conducting Team Calls, Passport Creation, Coaching and Buddying (N11 & N23) for the team development, Leading and guiding the team responsible for FTTP SD, Overseeing team's operation and allocation to increase team's performance, Taking ownership for Customer complaints and escalations on CANDID process, Assist Patch Manager in operations and delivering the quick on-site support to team via promoting safety culture, Providing the feedback and recognitions to team, Demonstrate support via leadership. FOS event escalations.
  • FTTP - Expertise in Applications - NATO, INSIGHT, EXSIGHT, GEOHUB, A55, HUD, SRIMS, Microsoft Office.

Engineer - FTTP

Openreach
North East London, London
12.2022 - 02.2023
  • FTTP - Provision OH and UG in safety and company standard manner.
  • FTTP - Established Repair C5 Insight.
  • FTTP - Enhanced Civil Avoidance and Track and Locate.


Chief Engineer

Openreach
Parsons Green, London
08.2022 - 11.2022
  • Building the FTTP Spine and PON according to Job Pack.
  • FTTP - Building TM Aggregation, Splitter, Track Joints and CBT commissioning.
  • PON - Arranging Agg, Splitter and Track Joint Trays, Labelling and Splicing.
  • Installing A-Frames, Mobra Brackets, Pole Labels and auditing PON before Commissioning according to Openreach Standards.
  • High Level Cabling for PON build.
  • Head end, GPON, WDM, OCR, ODF and CCJ operations and install.
  • Enhanced OTDR fault tracing.
  • Executed detailed feasibility studies for accurate project planning and risk mitigation.
  • Applied strategic thinking to solve challenging engineering problems.
  • Oversaw health and safety protocols, ensuring a safe working environment.

Deputy Store Manager

Aldi
Edmonton, London
06.2021 - 09.2022
  • Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
  • Assisted in recruitment process to bring in dynamic talent into workforce.
  • Played crucial role in annual audits, ensured compliance with financial regulations.
  • Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
  • Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
  • Store Order, Audit and Customer complaints escalations.
  • Managed over 15 Customer complaints daily.

Team leader - service delivery

Kelly Communications
Brimsdown, London
06.2021 - 08.2022
  • Supporting the Managers operations.
  • Conducting Safety Check ups (UG and OH).
  • Providing coaching for Openreach Copper services (D-side, E-side, Frames and MDF).
  • Attending Customer's Complaints via providing escalations.
  • Conducting team calls.
  • Managers Cover - Team Leaders co-ordination, Job allocation, attending Operational managers calls and EOD report submission.
  • FOS event escalations attending on-site escalations.
  • Motivated team members towards achieving individual and collective targets by setting clear expectations.

Network Admin

NEWD Interactive
Cochin, Kerala, India
01.2020 - 04.2021
  • Created detailed reports of network status for management review on a regular basis,.
  • Guaranteed maximum uptime through pro-active preventive measures in case of any potential problems.
  • Enhanced network reliability with routine maintenance and upgrades on hardware and software.
  • Collaborated with IT team, ensured seamless integration of new technologies into existing networks.
  • ADS, DNS, DHCP, WSUS, WDS, Cisco Router (Routing and Switching), Linux.


IT & Security Engineer

Get 2 Net Limited
EastHam, London
03.2013 - 11.2019
  • CCTV, Intruder Alarms, Fire Alarms and Door Entry System Installation and Service (Industrial and Domestic).
  • Laptop, Desktop, Mobile phones Repair.
  • Data Backup and Recovery Service.
  • Assisted in disaster recovery planning, preparing for worst-case scenarios.
  • Conducted risk assessments for identifying potential vulnerabilities.

Education

Bachelor of Business Administration - Business, Promotions and Leadership

University of Sunderland
Sunderland
08.2011 - 01.2013

BE - Electronics, Communication, IT

Kerala University
Kerala, India
06.2003 - 07.2005

Skills

  • Team Leadership - Patch Lead Cover
  • Employee management
  • Project Management
  • High-value project management
  • Workplace safety
  • Risk Assessment
  • BTTW, FTTP - Legacy and TM build
  • Interpersonal skills
  • N11, N23, N35,N41 Accredited
  • Workflow Development
  • Headend, OLT, OTDR, OCR, ODF Civil Avoidance, A-Frame Ladder, Track and Locate
  • CCNA, CCNP,MCSA, MCSE, Linux International Certified
  • Compliance management and monitoring
  • Risk mitigation

Affiliations

  • Innovation and Hobby Circuit making Learning and expertising the Emerging Technologies

Certification

SIA - CCTV Public Space Surveillance, Door Supervisor.

ACT- Action Counter Terrorism.

Emergency First AID at work.

Fire Marshal.

Risk Assessment.

Work Place Health and Safety.

Mental Health Awareness.

CCNA, CCNP, MCSA, MCSE, Microsoft Office, Putty, GNS3.

Languages

English
Fluent
Malayalam
Native
Hindi
Upper intermediate
Tamil
Intermediate

Timeline

Advanced Engineer - FTTP

Openreach
02.2023 - Current

Engineer - FTTP

Openreach
12.2022 - 02.2023

Chief Engineer

Openreach
08.2022 - 11.2022

Deputy Store Manager

Aldi
06.2021 - 09.2022

Team leader - service delivery

Kelly Communications
06.2021 - 08.2022

Network Admin

NEWD Interactive
01.2020 - 04.2021

IT & Security Engineer

Get 2 Net Limited
03.2013 - 11.2019

Bachelor of Business Administration - Business, Promotions and Leadership

University of Sunderland
08.2011 - 01.2013

BE - Electronics, Communication, IT

Kerala University
06.2003 - 07.2005

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Aneesh Babu Suresh Babu