Summary
Overview
Work history
Education
Skills
Timeline
Generic

Darius Killeen

Summary

Experienced in cover managing teams of up to 35 members, with a strong passion for continuous learning and taking on new challenges. Highly adaptable to dynamic business environments, consistently delivering exceptional customer service while effectively balancing technical demands with client satisfaction.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work history

ADVANCED ENGINEER

OPENREACH
02.2018 - 05.2025
  • Responsible for maintaining and providing Openreach network to a high level of quality while in a fast-paced environment.
  • Worked closely with management to bring Chelmsford Essex Copper Network area to #1 performing team in the country 2023/24.
  • Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
  • Responding to on duty emergency calls
  • Liaised with clients, understanding their needs and translating them into technical requirements.
  • Delivered cost-effective solutions for complex problems.


CUSTOMER SERVICE ASSISTANT

BP
03.2016 - 02.2018
  • Assisted customers, anticipated their needs and provided a high quality, personalised experience whilst upholding brand standards and values.
  • Maintained a clean and organised stock inventory whilst curating engaging displays for new products.
  • Handled POS systems and actively informed customers about latest offers and loyalty programme.

Education

Internal Courses - Working Near Water, High Voltage Site and Maintenance Dig Skilled

Openreach
01.2019 - 01.2024

Pearson BTEC Level 2 Diploma - Professional Competence for IT and Telecoms Professionals

Openreach
01.2018 - 01.2019

Level 3 Extended Diploma - IT, Software & Web

South Essex College
01.2015 - 01.2016

Level 2 BTEC Diploma - Construction

South Essex College
Southend-on-Sea
01.2014 - 01.2015

Skills

  • Fault Finding & Diagnostics
  • Training & Mentoring
  • Management Cover
  • Customer Service
  • Adaptability
  • Analytical Thinking
  • Time Management
  • Teamwork & Collaboration

Timeline

Internal Courses - Working Near Water, High Voltage Site and Maintenance Dig Skilled

Openreach
01.2019 - 01.2024

ADVANCED ENGINEER

OPENREACH
02.2018 - 05.2025

Pearson BTEC Level 2 Diploma - Professional Competence for IT and Telecoms Professionals

Openreach
01.2018 - 01.2019

CUSTOMER SERVICE ASSISTANT

BP
03.2016 - 02.2018

Level 3 Extended Diploma - IT, Software & Web

South Essex College
01.2015 - 01.2016

Level 2 BTEC Diploma - Construction

South Essex College
01.2014 - 01.2015
Darius Killeen