Darius Killeen
Summary
Experienced in cover managing teams of up to 35 members, with a strong passion for continuous learning and taking on new challenges. Highly adaptable to dynamic business environments, consistently delivering exceptional customer service while effectively balancing technical demands with client satisfaction.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
ADVANCED ENGINEER
OPENREACH
2018.02 - 2025.05
- Responsible for maintaining and providing Openreach network to a high level of quality while in a fast-paced environment.
- Worked closely with management to bring Chelmsford Essex Copper Network area to #1 performing team in the country 2023/24.
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
- Responding to on duty emergency calls
- Liaised with clients, understanding their needs and translating them into technical requirements.
- Delivered cost-effective solutions for complex problems.
CUSTOMER SERVICE ASSISTANT
BP
2016.03 - 2018.02
- Assisted customers, anticipated their needs and provided a high quality, personalised experience whilst upholding brand standards and values.
- Maintained a clean and organised stock inventory whilst curating engaging displays for new products.
- Handled POS systems and actively informed customers about latest offers and loyalty programme.
Education
Internal Courses - Working Near Water, High Voltage Site and Maintenance Dig Skilled
Openreach
2019.01 - 2024.01
Pearson BTEC Level 2 Diploma - Professional Competence for IT and Telecoms Professionals
Openreach
2018.01 - 2019.01
Level 3 Extended Diploma - IT, Software & Web
South Essex College
2015.01 - 2016.01
Level 2 BTEC Diploma - Construction
South Essex College
Southend-on-Sea 2014.01 - 2015.01
Skills
- Fault Finding & Diagnostics
- Training & Mentoring
- Management Cover
- Customer Service
- Adaptability
- Analytical Thinking
- Time Management
- Teamwork & Collaboration
Timeline
Internal Courses - Working Near Water, High Voltage Site and Maintenance Dig Skilled
Openreach
2019.01 - 2024.01
ADVANCED ENGINEER
OPENREACH
2018.02 - 2025.05
Pearson BTEC Level 2 Diploma - Professional Competence for IT and Telecoms Professionals
Openreach
2018.01 - 2019.01
CUSTOMER SERVICE ASSISTANT
BP
2016.03 - 2018.02
Level 3 Extended Diploma - IT, Software & Web
South Essex College
2015.01 - 2016.01
Level 2 BTEC Diploma - Construction
South Essex College
2014.01 - 2015.01