ANEESAH HUSSAIN
Bradford
Summary
Organised and dedicated administrative assistant with an established record of delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills, proficient at managing multiple tasks at once efficiently. Self-motivated with a strong work ethic, capable of performing effectively both independently and within team settings. Seeking a full-time position in the customer service department to leverage my skills and contribute to organisational success.
Overview
2
2
years of professional experience
Work History
Legal Administrative Assistant
Woodhall Solicitors
04.2021 - 09.2023
- Handled incoming calls for staff, answering questions, directing calls, and relaying messages effectively while maintaining strict confidentiality.
- Responded to routine inquiries, arranged meetings, and maintained supplies to support the productivity of the legal team.
- Processed and filed incoming and outgoing mail, thoroughly maintaining records for maximum efficiency.
- Successfully delivered on tasks within tight deadlines.
- Managed high-volume telephone and email inquiries with professionalism and efficiency.
- Applied a positive customer service approach to increase satisfaction levels, resolving issues promptly and effectively.
- Assisted customers by providing detailed information, resolving complaints, and ensuring a positive customer experience.
- Trained and mentored junior staff on customer service best practices to enhance team performance.
- Implemented customer feedback to improve service quality and streamline processes.
- Demonstrated empathy and active listening skills to address customer needs and build strong relationships.
Education
Bachelor of Law -
University of Bradford
05.2024
Level 3 Extended diploma in Applied science -
Bradford College
06.2021
GCSES -
Bradford Girls Grammar School
06.2017
Skills
- Organisational skills
- Communication skills
- Time management
- Problem solving
- Technical skills
- Case management
- Teamwork
- Attention to detail
- Empathy
- Patience
- Ability to work under pressure
- Multitasking
Timeline
Legal Administrative Assistant
Woodhall Solicitors
04.2021 - 09.2023
Bachelor of Law -
University of Bradford
Level 3 Extended diploma in Applied science -
Bradford College
GCSES -
Bradford Girls Grammar School
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