Montana Gemmill
Glasgow
Summary
Self-motivated, adaptable professional with a strong background in customer service and communication. Delivers effective support and builds relationships through active listening and empathy. Committed to supporting a collaborative environment and ensuring client satisfaction.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Rutherglen & Cambuslang Housing Association
09.2024 - Current
- Greet customers at reception.
- Support tenants with their needs.
- Provided advice and support for housing applications, enhancing tenant understanding of processes.
- Reported repairs and coordinated with contractors to ensure timely completion of works, improving tenant satisfaction.
- Process invoices efficiently.
- Handle cash and telephone payments accurately.
- Update important documents for cyclical and planned works in the system to maintain data accuracy.
- Uploaded application forms to the system for processing.
- Managed incoming and outgoing mail to ensure efficient communication flow within the office.
- Ordered stationery supplies to maintain office inventory levels.
- Carry out ad hoc duties to assist other departments as required.
Receptionist
Buchanan Orthotics Ltd
Glasgow
09.2022 - 11.2024
- Greeted patients upon arrival, ensuring accurate confirmation of personal information for efficient check-in.
- Assisted with booking, cancelling, and rescheduling appointments to optimise patient flow and accessibility.
- Updated records in electronic health system.
- Processed payments and invoices accurately.
- Managed confidential patient information in line with data protection regulations.
- Handled incoming and outgoing mail efficiently.
- Supported various departments by completing specific tasks as required.
- Coordinated with orthotists and hospital admin to streamline management of medical supplies and orders.
Account manager
Cargo
Glasgow
09.2010 - 03.2015
- Maintaining and expanding relationships with existing clients.
- Delivered support to clients as needed.
- Collaborated with team to meet client needs and ensure timely project completion.
- Attending client meetings.
- Provide support for project reconciliation, ensuring project and account information matches and that final information is correct.
- Creating daily client reports.
- Working with Magento ecommerce platform.
- Providing ecommerce support to clients.
- Creating PPC and Facebook marketing campaigns.
- Developed targeted social media marketing campaigns that increased brand engagement.
- Providing site improvements and usability ideas for e-commerce websites.
- Project Management.
- Coordinated workload distribution among team members to optimise efficiency.
- Providing general administrative support on projects.
- CARGO e-commerce solutions
- Designed wireframes for new website functionality to enhance user experience.
Receptionist
Lactalis
Glasgow
10.2008 - 09.2010
- Acted as the first point of contact for visitors, liaised with international corporate organisations, and communicated effectively with all levels across the business.
- Performed reception and telephony duties, enhancing call time efficiency and fostering positive rapport with visitors.
- Coordinated bookings, couriers, lunches, and taxis.
- Managed distribution and franking of all incoming and outgoing mail for the office.
- Delivering efficient admin support for all departments and the group logistics manager.
- Oversaw ordering and management of office stationery supplies to ensure availability.
- Processed invoices for accounts department daily, ensured accurate data entry, and collated department reports to facilitate timely payments.
Sales consultant
Barrhead Travel
Glasgow
12.2006 - 05.2008
- Achieved personal weekly sales targets, contributing to overall branch sales performance in a competitive travel and leisure sector.
- Delivered exceptional customer service by addressing enquiries and proactively warm calling customers to promote offers.
- Up-selling a wide range of travel products and sales promotions e.g. flights, package holidays and cruises both via telephone and branch enquiries.
- Provided administrative support to consultants, responsible for uploading and maintaining advertisements and promotions online and in branch.
Education
Floristry - qualified florist in both levels 1&2
Glasgow Clyde college
Glasgow08-2021
Higher - Intermediate 2, standard grades qualifications
St Margaret Maryʼs Secondary School
Glasgow06-2006
Skills
- Administrative skills
- Customer service
- Data entry
- Invoice processing
- E-commerce
- Time management
- Technical literacy
- Communication
- Organisational skills
- Attention to Detail
- Problem solving
- Team collaboration
- Customer relations
- Active listening
- Relationship-building
- Sales
- Organisational
Timeline
Administrative Assistant
Rutherglen & Cambuslang Housing Association
09.2024 - Current
Receptionist
Buchanan Orthotics Ltd
09.2022 - 11.2024
Account manager
Cargo
09.2010 - 03.2015
Receptionist
Lactalis
10.2008 - 09.2010
Sales consultant
Barrhead Travel
12.2006 - 05.2008
Floristry - qualified florist in both levels 1&2
Glasgow Clyde college
Higher - Intermediate 2, standard grades qualifications
St Margaret Maryʼs Secondary School