ANEESA BASHIR
Derby,Derbyshire
Summary
Dedicated healthcare professional with extensive experience in delivering comprehensive patient support and care. Demonstrated expertise in enhancing treatment knowledge through practical learning and record-keeping. Proven problem-solving skills and ability to maintain composure in high-pressure situations. Strong relationship-building skills to ensure exceptional patient care.
Overview
5
5
years of professional experience
Work history
Patient Services Administrator Central Operations
Aspiro Healthcare
Derby, Derbyshire
2023.10 - Current
- Coordinate long-term condition recalls and routine patient monitoring to ensure timely reviews and continuity of care.
- Manage patient enquiries relating to recalls, appointments, and scheduled care, providing professional and compassionate support.
- Assist with rota coordination and day-day operational administration to support efficient service delivery.
- Work closely with the clinical administration team leader to produce reports, maintain accurate data and support service improvement initiatives.
- Maintain accurate patient records using clinical systems while adhering to confidentiality, data protection, and NHS policies.
- Collaborate with multidisciplinary teams to support the delivery of safe, effective, and high-quality patient care.
- Prioritise a varied workload, meeting deadlines and adapting to changing service demands in a busy primary care environment.
Dental Receptionist
Blagreaves Dental Practice
Derby, Derbyshire
2023.02 - 2023.10
- Greet patients and provide clear support for appointment visits and needs.
- Maintain strict patient confidentiality to keep records secure at all times.
- Book appointments effectively, supporting the practice manager and clinical team smoothly.
- Update patient records accurately using Pearl software throughout daily sessions.
- Deliver front of house reception duties with a professional, helpful manner.
- Keep reception area clean and tidy to maintain a positive visitor impression.
- Promote dental services and products, including Denplan membership options, proactively.
- Generate invoices and process client payments using clinic software systems.
Dental Receptionist/Treatment Co-ordinator
Remarkable Smiles
Derby, Derbyshire
2021.04 - 2023.02
- Check patients in and out and maintain reception flow day-to-day.
- Answer telephone calls, book emergency appointments, and triage severity by phone.
- Plan treatments for new private and NHS patients after telephone assessments.
- Process cash-ups and manage finance applications for accounts.
- Use diaries to drive bookings and reach UDA targets.
- Manage private plan memberships, respond to emails, and maintain memberships records.
- Complete monthly and quarterly data sheets to track progress and meet targets.
- Collaborate with companies to collect research data for processing and analysis.
Education
A-Levels -
Landau Forte College
Derby2017-05
GCSEs -
City Of Derby Academy
Derby2015-08
Skills
- Verbal and written communication
- Customer service excellence
- Patient care expertise
- Computer literacy
- Medical records management
- Infection control proficiency
- Instrument decontamination and sterilization
- Chairside support procedures
- High-volume call management
- Clinical data entry
- Email management
- Telephone communication
Timeline
Patient Services Administrator Central Operations
Aspiro Healthcare
2023.10 - Current
Dental Receptionist
Blagreaves Dental Practice
2023.02 - 2023.10
Dental Receptionist/Treatment Co-ordinator
Remarkable Smiles
2021.04 - 2023.02
A-Levels -
Landau Forte College
GCSEs -
City Of Derby Academy