Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Lee Tartaglia

Lee Tartaglia

Sutton Coldfield,West Midlands

Summary

  • Lee enjoys interpersonal communication and customer interaction, and feels prepared to passionately promote a brand while honing skills to produce optimal products and services. Lee is also looking for a team environment to build relationships and work with others
  • Experienced in retail operations and customer service from weekly volunteer work at a local charity shop since the age of 14. Lee is passionate about participating in the local community and helping others, organising dozens of charity events through school or at home since an early age.
  • They are engaged in politics with a party membership, brief work experience with several MPs and experience in speechmaking (for example at the Midland's Engine Young People's Green Growth Assembly in 2022). This has given them experience in door-to-door campaigning and street stalls, speaking with people of all ages and backgrounds
  • They have consistently been a high achieving student through secondary and sixth form, awaiting A-level results with teacher predictions of 4 A*
  • Prepared to work around any shift patterns including weekends, late shifts, day shifts, and flexible roles

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Operations Central Booking Administrator

e.surv
Sutton Coldfield, Birmingham
06.2025 - Current
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
  • Organised important company meetings, leading to improved communication across departments.

Charity shop volunteer

Birmingham Settlement
Sutton Coldfield, West Midlands
09.2021 - 06.2025
  • Maintaining cleanliness and hygiene standards throughout the shop floor
  • Answering customer queries and providing information about products to assist customers' buying decisions
  • Assisting customers with finding specific products and recommending items
  • Demonstrating excellent customer service skills to ensure repeat business - including assisting customers with limited mobility or physical impairments
  • Encouraging gift aid sign-ups amongst donors, promoting the charity's mission with enthusiasm
  • Operating cash registers with accuracy and processing cash and card transactions
  • Managing, training and assisting less experienced volunteers while making them feel supported and comfortable in their environment

Education

GCSEs - Core subjects + Spanish, French, Portuguese, RS, Music

Sutton Coldfield Grammar School for Girls
09.2021 - 06.2023

A-Levels - Mathematics, Economics, Religious Studies, Spanish

Bishop Veseys Grammar School
09.2023 - 06.2025

Skills

  • POS system operation
  • Upholding health and safety requirements
  • Managing and assisting colleagues
  • Customer service
  • Communication skills
  • Database administration
  • Online admin systems
  • Supporting customers and colleagues with special requirements
  • Telephone etiquette
  • Written and verbal communication
  • Promoting sales
  • Charity events
  • Public speaking

Languages

Portuguese
Advanced
Spanish
Advanced

Timeline

Operations Central Booking Administrator

e.surv
06.2025 - Current

A-Levels - Mathematics, Economics, Religious Studies, Spanish

Bishop Veseys Grammar School
09.2023 - 06.2025

Charity shop volunteer

Birmingham Settlement
09.2021 - 06.2025

GCSEs - Core subjects + Spanish, French, Portuguese, RS, Music

Sutton Coldfield Grammar School for Girls
09.2021 - 06.2023

Similar Profiles

Create profile
Lee Tartaglia