Andy Shepherd
Long Bennington,Lincolnshire
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee used to being in a position of responsibility, Offering excellent communication and good judgment. Experienced Fire Officer with over 30 years of experience in the Fire & Rescue Service.. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
37
37
years of professional experience
2015
2015
years of post-secondary education
Work History
Prison Service Operational support officer
National Prison and Probation Service
Nottingham, Nottinghamshire
03.2024 - Current
- Handled sensitive information, maintaining confidentiality at all times.
- Facilitated inter-departmental cooperation with clear communication strategies.
- Provided support to senior management in decision-making processes through accurate data collection and analysis.
- Enhanced team communication for improved operational performance.
- Undertook risk assessments to mitigate potential threats in operations.
- Managed complex administrative duties to facilitate smooth office operations.
- Facilitated communication between inmates and their legal representatives without compromising security measures.
- Responded quickly to emergencies, maintaining calm under pressure.
- Monitored CCTV cameras with vigilance for unusual activities.
- Transferred high-risk prisoners securely from one location to another.
- Ensured prisoner safety by conducting regular cell checks.
- Supervised prisoner exercise time whilst maintaining a watchful eye for any potential problems.
- Maintained order within prison walls by enforcing rules and regulations.
- Developed strong rapport with inmates for smoother operations.
- Screened visitors to prevent contraband smuggling into facility.
- Controlled access points to the prison, ensuring only authorised personnel entered.
- Handled conflicts amongst inmates, preventing escalation of violence.
- Collaborated with other security personnel for effective team work.
- Prepared detailed reports of inmate behaviour for record keeping purposes.
- Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
- Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
- Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
- Kept accurate and timely data in prisoner records and carried out other administrative duties.
- Performed thorough searches of prisoners and cells to reduce contraband items.
- Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
- Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
- Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
- Acted as professional role model to other staff and those within prison care.
- Identified vulnerable people in custody and handled instances of self-harming accordance with SPS Talk To Me protocols.
- Identified security and safety issues, immediately notifying supervisors of concerns.
- Understood underlying security issues within designated working areas, successfully managing issues.
- Observed prisoner conduct to detect suspicious behaviour.
- Kept official prison records in line with established procedures.
- Identified detainees in need of specialised health and wellbeing support.
- Inspected integrity of locks, windows, doors and gates for security purposes.
- Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
- Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
- Monitored orderly visitations, observing encounters and enforcing rules and schedules.
- Handled and operated surveillance equipment to support investigations.
- Practiced vigilance when interacting with Cat C prisoners to minimise risk.
Operational Crew Manager
Nottinghamshire Fire & Rescue Service
Nottingham, Nottinghamshire
10.2011 - 05.2018
- Attended Regular training to keep refreshed and updated on the latest emergency fire procedures and first aid
- Attended emergency callouts within 7 minute timeframe, keeping within company deadlines
- Maintained excellent team relationships by helping others during emergency operations, such as liaising with other Emergency Services and utility company call out teams and Building Control Inspectors
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Assessed active fires and consulted with Crew Members and Senior Officers to devise optimal approach and containment strategies
- Developed scheduling and coordination of shift staffing levels, changes, and activities
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters
- Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
- Interviewed, trained and deployed fire safety personnel to maximise protection of life and property
- Participated in a wide range of training exercises and in-class training to improve Command and Control of Incidents and firefighting knowledge
- Supervised and coordinated tactical methodology used in resolving emergencies and other situations
- Handled high-pressure situations calmly providing solutions promptly.
- Executed daily operation procedures ensuring adherence to company's policies.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Supported management in administrative tasks enhancing operational efficiency.
Operational Firefighter
Nottinghamshire Fire & Rescue Service
Nottingham, Nottinghamshire
09.1988 - 05.2018
- Compiled and maintained a variety of departmental documentation including log books, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets, accident reports, and "close call" reporting
- Responded to numerous hazardous materials incidents in a 30 year period
- Interviewed, trained and deployed fire safety personnel in a manner which maximised protection of life and property
- Assisted in salvage operations and post fire operations
- Responded directly to approximately 1200 emergency situations per year
- Compiled and maintained variety of departmental documentation including logbooks, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets and accident reports
- Supervised and coordinated tactical methodology used in resolving emergencies and other situations
- Inspected apparatus, equipment, grounds and stations for proper order and condition on Daily basis
- Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
- Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools
- Made daily inspections of facilities and equipment
- Administered first aid and medical treatment to those injured during fires and car accidents
- Patrolled burnt areas after fires, locating and eliminating hot spots that could flare or rekindle
- Saved a number of lives during my career by administering first aid and artificial respiration to those affected by trauma, smoke or burns
- Completed Weekly training sessions to stay in peak physical fitness and handle challenging tasks
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations
- Responded directly to approximately 1200 emergency situations per calendar year
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
- Checked fire and life safety systems and equipment for proper placement, including fire alarms, sprinkler systems and smoke detectors
Education
NVQ Level 3 - Health and Safety for the Fire & Rescue Service
Institution of Occupational Safety and Health
NottinghamNVQ Level 3 - Leadership & Management
ILM - Institute of Leadership & Management
NVQ Level 1 - Cabinet Making and Furniture Design
Basford Hall College
A-Levels - Mathematics, Physics
Forest Fields Sixth Form College
GCSEs - Maths, English Language, English Lit, Physics, History, Technical Drawing, Woodworking, Electronics
Greenwood Dale Comprehensive School
Skills
- Emergency fire procedures
- First aid
- Team relationships
- Mediation
- Fire assessment
- Scheduling
- Coordination
- Emergency medical services
- Performance evaluations
- Training
- Command and Control of Incidents
- Tactical methodology
- Record management
- Administering first aid
- Two-way radio system
- Search and rescue procedures
- CPR administering
- Incident management
- Moving and lifting
- Process improvement
- Vehicle checks
- Customer relations
- Route planning
- Route optimisation
- Public safety and security
- Procedural adherence
- Data privacy assurance
- Safety protocols enforcement
- Compliance enforcement
- Empathy and understanding
- Incident response coordination
- Cybersecurity measures
- Positive attitude
- Information security
- Crisis Intervention
- Time efficiency
- Initiative taking
- Data entry accuracy
- Health and Safety Compliance
Timeline
Prison Service Operational support officer
National Prison and Probation Service
03.2024 - Current
Operational Crew Manager
Nottinghamshire Fire & Rescue Service
10.2011 - 05.2018
Operational Firefighter
Nottinghamshire Fire & Rescue Service
09.1988 - 05.2018
NVQ Level 3 - Leadership & Management
ILM - Institute of Leadership & Management
NVQ Level 1 - Cabinet Making and Furniture Design
Basford Hall College
A-Levels - Mathematics, Physics
Forest Fields Sixth Form College
GCSEs - Maths, English Language, English Lit, Physics, History, Technical Drawing, Woodworking, Electronics
Greenwood Dale Comprehensive School
NVQ Level 3 - Health and Safety for the Fire & Rescue Service
Institution of Occupational Safety and Health
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