Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Shepherd

Long Bennington,Lincolnshire

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee used to being in a position of responsibility, Offering excellent communication and good judgment. Experienced Fire Officer with over 30 years of experience in the Fire & Rescue Service.. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

37
37
years of professional experience
2015
2015
years of post-secondary education

Work History

Prison Service Operational support officer

National Prison and Probation Service
Nottingham, Nottinghamshire
03.2024 - Current
  • Handled sensitive information, maintaining confidentiality at all times.
  • Facilitated inter-departmental cooperation with clear communication strategies.
  • Provided support to senior management in decision-making processes through accurate data collection and analysis.
  • Enhanced team communication for improved operational performance.
  • Undertook risk assessments to mitigate potential threats in operations.
  • Managed complex administrative duties to facilitate smooth office operations.
  • Facilitated communication between inmates and their legal representatives without compromising security measures.
  • Responded quickly to emergencies, maintaining calm under pressure.
  • Monitored CCTV cameras with vigilance for unusual activities.
  • Transferred high-risk prisoners securely from one location to another.
  • Ensured prisoner safety by conducting regular cell checks.
  • Supervised prisoner exercise time whilst maintaining a watchful eye for any potential problems.
  • Maintained order within prison walls by enforcing rules and regulations.
  • Developed strong rapport with inmates for smoother operations.
  • Screened visitors to prevent contraband smuggling into facility.
  • Controlled access points to the prison, ensuring only authorised personnel entered.
  • Handled conflicts amongst inmates, preventing escalation of violence.
  • Collaborated with other security personnel for effective team work.
  • Prepared detailed reports of inmate behaviour for record keeping purposes.
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Performed thorough searches of prisoners and cells to reduce contraband items.
  • Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
  • Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
  • Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
  • Acted as professional role model to other staff and those within prison care.
  • Identified vulnerable people in custody and handled instances of self-harming accordance with SPS Talk To Me protocols.
  • Identified security and safety issues, immediately notifying supervisors of concerns.
  • Understood underlying security issues within designated working areas, successfully managing issues.
  • Observed prisoner conduct to detect suspicious behaviour.
  • Kept official prison records in line with established procedures.
  • Identified detainees in need of specialised health and wellbeing support.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
  • Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
  • Monitored orderly visitations, observing encounters and enforcing rules and schedules.
  • Handled and operated surveillance equipment to support investigations.
  • Practiced vigilance when interacting with Cat C prisoners to minimise risk.

Operational Crew Manager

Nottinghamshire Fire & Rescue Service
Nottingham, Nottinghamshire
10.2011 - 05.2018
  • Attended Regular training to keep refreshed and updated on the latest emergency fire procedures and first aid
  • Attended emergency callouts within 7 minute timeframe, keeping within company deadlines
  • Maintained excellent team relationships by helping others during emergency operations, such as liaising with other Emergency Services and utility company call out teams and Building Control Inspectors
  • Settled crew member disputes by addressing problems quickly and providing successful mediation
  • Assessed active fires and consulted with Crew Members and Senior Officers to devise optimal approach and containment strategies
  • Developed scheduling and coordination of shift staffing levels, changes, and activities
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
  • Interviewed, trained and deployed fire safety personnel to maximise protection of life and property
  • Participated in a wide range of training exercises and in-class training to improve Command and Control of Incidents and firefighting knowledge
  • Supervised and coordinated tactical methodology used in resolving emergencies and other situations
  • Handled high-pressure situations calmly providing solutions promptly.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Supported management in administrative tasks enhancing operational efficiency.

Operational Firefighter

Nottinghamshire Fire & Rescue Service
Nottingham, Nottinghamshire
09.1988 - 05.2018
  • Compiled and maintained a variety of departmental documentation including log books, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets, accident reports, and "close call" reporting
  • Responded to numerous hazardous materials incidents in a 30 year period
  • Interviewed, trained and deployed fire safety personnel in a manner which maximised protection of life and property
  • Assisted in salvage operations and post fire operations
  • Responded directly to approximately 1200 emergency situations per year
  • Compiled and maintained variety of departmental documentation including logbooks, run reports, training records, reports of suspected arson, violations of fire codes or ordinances, firefighter timesheets and accident reports
  • Supervised and coordinated tactical methodology used in resolving emergencies and other situations
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on Daily basis
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
  • Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools
  • Made daily inspections of facilities and equipment
  • Administered first aid and medical treatment to those injured during fires and car accidents
  • Patrolled burnt areas after fires, locating and eliminating hot spots that could flare or rekindle
  • Saved a number of lives during my career by administering first aid and artificial respiration to those affected by trauma, smoke or burns
  • Completed Weekly training sessions to stay in peak physical fitness and handle challenging tasks
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations
  • Responded directly to approximately 1200 emergency situations per calendar year
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
  • Checked fire and life safety systems and equipment for proper placement, including fire alarms, sprinkler systems and smoke detectors

Education

NVQ Level 3 - Health and Safety for the Fire & Rescue Service

Institution of Occupational Safety and Health
Nottingham

NVQ Level 3 - Leadership & Management

ILM - Institute of Leadership & Management

NVQ Level 1 - Cabinet Making and Furniture Design

Basford Hall College

A-Levels - Mathematics, Physics

Forest Fields Sixth Form College

GCSEs - Maths, English Language, English Lit, Physics, History, Technical Drawing, Woodworking, Electronics

Greenwood Dale Comprehensive School

Skills

  • Emergency fire procedures
  • First aid
  • Team relationships
  • Mediation
  • Fire assessment
  • Scheduling
  • Coordination
  • Emergency medical services
  • Performance evaluations
  • Training
  • Command and Control of Incidents
  • Tactical methodology
  • Record management
  • Administering first aid
  • Two-way radio system
  • Search and rescue procedures
  • CPR administering
  • Incident management
  • Moving and lifting
  • Process improvement
  • Vehicle checks
  • Customer relations
  • Route planning
  • Route optimisation
  • Public safety and security
  • Procedural adherence
  • Data privacy assurance
  • Safety protocols enforcement
  • Compliance enforcement
  • Empathy and understanding
  • Incident response coordination
  • Cybersecurity measures
  • Positive attitude
  • Information security
  • Crisis Intervention
  • Time efficiency
  • Initiative taking
  • Data entry accuracy
  • Health and Safety Compliance

Timeline

Prison Service Operational support officer

National Prison and Probation Service
03.2024 - Current

Operational Crew Manager

Nottinghamshire Fire & Rescue Service
10.2011 - 05.2018

Operational Firefighter

Nottinghamshire Fire & Rescue Service
09.1988 - 05.2018

NVQ Level 3 - Leadership & Management

ILM - Institute of Leadership & Management

NVQ Level 1 - Cabinet Making and Furniture Design

Basford Hall College

A-Levels - Mathematics, Physics

Forest Fields Sixth Form College

GCSEs - Maths, English Language, English Lit, Physics, History, Technical Drawing, Woodworking, Electronics

Greenwood Dale Comprehensive School

NVQ Level 3 - Health and Safety for the Fire & Rescue Service

Institution of Occupational Safety and Health
Andy Shepherd