Andy Mckenzie
Glasgow
Summary
Accomplished professional with expertise in customer service and data entry, proficient in MS Office applications. Holds Level 2 Gym Instructor qualification and actively pursuing Level 3 Personal Training certification. Demonstrated skills in fitness program design, lesson planning, strength training, and nutrition. Committed to utilizing diverse skills for personal and professional advancement.
Overview
13
13
years of professional experience
Work history
Victim care advisor
Concentrix
Work-from-home
2019.02 - Current
- Logged reports for victims of fraud and cybercrimes, which were sent to police forces for investigation.
- Provided empathy, compassion, and listening skills to support victims.
- Directed individuals to various organisations and charities based on incident type.
- Exhibited respect, friendliness, and willingness to assist whenever required.
- Liaised with law enforcement agencies for efficient communication.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Developed strong rapport with all clients, fostering trust and open communication.
Duty manager
Stonegate Group
Glasgow, Glasgow City
2013.05 - 2018.06
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Facilitated positive dining experiences by providing excellent customer service.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Handled complaints effectively, resulting in increased customer satisfaction.
Education
Diploma of Higher Education -
Personal Trainer / Gym Instructor
Skills
- Communication skills
- Database administration
- Knowledge of MS office
- Customer Relationship Management (CRM) software
- Music theory application
- Instrument proficiency
- Lesson planning
- Fitness programme designing
- Strength training knowledge
- Diet and nutrition knowledge
Affiliations
- Guitar tuition, strength training, cooking, hiking, exploring
References
References available upon request.
Timeline
Victim care advisor
Concentrix
2019.02 - Current
Duty manager
Stonegate Group
2013.05 - 2018.06
Diploma of Higher Education -
Personal Trainer / Gym Instructor