Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Andy Anderson

Andy Anderson

Livingston

Summary

Financial services professional with nearly 40 years of experience in the pensions industry. Currently serving as Technical Manager at Diligenta, providing expertise for a major platform transition. Formerly Governance & Technical Manager at Standard Life, overseeing relationships with key governance bodies and managing a team of Technical Consultants. Strong knowledge of regulatory matters and extensive experience in the Workplace Pensions market.

Overview

37
37
years of professional experience
1989
1989
years of post-secondary education

Work history

Technical Manager

Diligenta
Edinburgh
01.2025 - Current
  • Deliver consultation and support for platform transition programme.
  • Facilitate communication and resource between Operations, Change Management, and IT departments.
  • Assist senior management with review and audit activity.Advise business and clients on complex technical matters.
  • Assist senior management with review and audit activity.

Governance & Technical Manager

Standard Life
Edinburgh
01.2020 - 12.2024
  • Reviewed, interpreted, and presented management information and performance metrics to Master Trust, IGC, and other boards.
  • Gathered insights from operational and shared services teams to enhance reporting accuracy.
  • Produced comprehensive quarterly and annual reports with commentary and analysis for each Board.
  • Managed requests for process overviews, audit inspections, and changes, involving relevant personnel.
  • Led annual Master Trust supervision working closely with TPR
  • Monitored changes in processes, systems, and legislation relevant to Boards.
  • Led annual AAF 01/20 audit in partnership with service auditor and stakeholders.
  • Managed and mentored a team of 8, including 6 technical consultants and 2 support staff.

Technical Consultant

Standard Life
Edinburgh
06.2009 - 12.2019
  • Served as subject matter expert on local and corporate projects.
  • Provided consultancy and guidance to colleagues at all levels.
  • Conducted end-to-end process reviews prioritising customer-centric approaches.
  • Delivered Trust awareness training to colleagues, addressing training gaps.
  • Supported relationship managers with delivery client solutions and in resolving complex issues.
  • Collaborated with process owners to document procedures, identify risks, and improve quality.

Customer Service Representative / Team Technician

Standard Life
Edinburgh
06.1988 - 05.2009
  • Addressed complex queries from customers, scheme members, employers, trustees and solicitors.
  • Managed all routine and complex work across multiple product ranges.
  • Developed retention strategy as process owner for Pension Sharing and Divorce
  • Oversaw department complaints as registered complaint handler, ensuring timely resolution.
  • Assessed applications as initial underwriter, ensuring compliance with standards.

Education

Bathgate Academy
Bathgate
/1983 - 04.1988

Skills

  • Communication skills
  • Stakeholder engagement
  • Business analysis
  • Planning and organisation
  • Leadership
  • Change management
  • Customer focus
  • Training and development
  • Process improvement
  • Influence and impact
  • Data protection
  • Incident response
  • Analytical thinking
  • Risk management

Affiliations

  • I love spending time with family as well as pottering around the garden. I also enjoy travelling and visiting new countries to experience different cultures.

Timeline

Technical Manager

Diligenta
01.2025 - Current

Governance & Technical Manager

Standard Life
01.2020 - 12.2024

Technical Consultant

Standard Life
06.2009 - 12.2019

Customer Service Representative / Team Technician

Standard Life
06.1988 - 05.2009

Bathgate Academy
/1983 - 04.1988

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Andy Anderson