Andrew Robert Banks
Barnsley,Yorkshire
Summary
Reliable and driven, with excellent organisational skills and strong commitment to punctuality; combines strong customer service abilities with a keen sense of navigation and route planning. Adept at handling multiple tasks under pressure and ensuring timely deliveries. Ready to contribute to efficient operations and customer satisfaction in a variety of professional roles.
Experienced in logistics with a focus on multi-drop deliveries. Ensures timely and accurate deliveries through strong route planning and customer service skills. Committed to maintaining high standards of safety and reliability on road.
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
18
18
years of professional experience
Work history
Multi drop delivery driver
DPD
Sheffield, Yorkshire
2022.09 - Current
- Utilised manual handling techniques properly to prevent injury while lifting heavy items.
- Navigated through diverse routes using GPS, minimising delays in delivery times.
- Coordinated with dispatchers efficiently, resulting in seamless operations.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Managed paperwork accurately to maintain an organised record of deliveries.
- Communicated effectively with customers, resolving any disputes or complaints professionally.
- Handled fragile items carefully, preventing breakages during transit.
- Loaded and unloaded parcels, safeguarding goods from damage.
- Followed traffic laws diligently for safe transportation of goods.
- Worked on process safety management initiatives and ensured workplace safety.
- Trained new employees about safety protocols and procedures; increased workplace safety.
- Implemented security measures, minimising potential risks.
Assistance business manager
McDonald's
Barnsley, South Yorskhire
2019.07 - 2022.09
- Facilitated successful marketing campaigns by collaborating with the sales department.
- Resolved customer issues promptly and enhanced customer satisfaction levels.
- Handled sensitive information responsibly and maintained utmost confidentiality.
- Coordinated staff training sessions and increased team productivity.
- Managed daily operations to facilitate smooth workflow.
- Undertook financial reporting tasks and ensured fiscal accuracy.
- Assisted in budget preparation and ensured optimal resource allocation.
- Boosted office efficiency by implementing streamlined business processes.
- Prepared comprehensive reports to provide insights into business performance.
- Coordinated hiring, recruitment and training strategies to build a successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
Restaurant general manager
McDonald's
Barnsley, South Yorskhire
2008.07 - 2019.07
- Trained team members on customer service standards, enhancing guest satisfaction.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Managed staff rosters for optimal productivity and efficiency.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Negotiated vendor contracts, achieving optimal pricing for cost-effective operations.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Fostered positive work environment, contributing to reduced staff turnover.
- Identified areas of improvement through regular performance reviews.
Education
Level 2 - Health and Safety
Mcdonalds
South Yorkshire 2009.09 -
Level 2 - Food hygiene
Mcdonalds
South Yorkshire 2009.07 -
GCSEs - Maths
Kirk Balk High School
South Yorkshire 2008.07 -
GCSEs - English Literature and Language
Kirk Balk High School
South Yorkshire 2008.08 -
Skills
Route optimisation
Courier protocols
Road safety regulations
Vehicle maintenance
Risk assessment
Diverse leadership
Stress management
Interpersonal effectiveness
Diverse leadership
Risk assessment
References
References available upon request.
Affiliations
- Online team manager for a national football team
- Volunteer at a dog walking facility
Timeline
Multi drop delivery driver
DPD
2022.09 - Current
Assistance business manager
McDonald's
2019.07 - 2022.09
Level 2 - Health and Safety
Mcdonalds
2009.09 -
Level 2 - Food hygiene
Mcdonalds
2009.07 -
GCSEs - English Literature and Language
Kirk Balk High School
2008.08 -
Restaurant general manager
McDonald's
2008.07 - 2019.07
GCSEs - Maths
Kirk Balk High School
2008.07 -