Sarah Williams

• Monitored incoming mailboxes for EMAS reports and Safeguarding referrals, ensuring timely processing and confidentiality.
• Attended Safeguarding meetings as required to support team objectives.
• Processed daily GP referrals via NHS E-Referral service, booking appointments and liaising with patients.
• Handled telephone inquiries professionally, assisting callers efficiently and courteously.
• Communicated appointment confirmations and information effectively with patients through phone and email.
• Facilitated prompt resolution of patient queries to enhance service delivery.
• Provided comprehensive clerical support to maintain efficient office operations.
• Operated office equipment for printing, scanning, and photocopying tasks.

Served as first point of contact for visitors, delivering professional and knowledgeable assistance.

• Managed opening and distribution of incoming mail while ensuring confidentiality.
• Coordinated courier services for time-sensitive legal documents.
• Provided clerical support, including printing, copying, and scanning tasks.
• Resolved enquiries from clients, suppliers, staff, and the public effectively.
• Maintained a clean and welcoming reception area to enhance visitor experience.
• Monitored office supplies and placed orders to ensure operational efficiency.
• Handled over 75 telephone calls daily, forwarding as necessary.

• Set up clinic ensuring patient notes and any results were available for the Consultant.
• Attended weekly MDT meetings for Breast Clinic.
• Set up and assisted Consultant with medical procedures such as Rigid Sigmoidoscopy, Bowel, Breast and Thyroid biopsies.
• Offered compassionate emotional support to patients and their families.
• Operated hoists and assistive technology for patients with mobility issues.
• Prioritised patient wellbeing by observing strict infection control procedures.
• Completed BMI, blood pressure checks and urine analysis.
• Worked within a multidisciplinary healthcare team to ensure excellent care.

• Established a welcoming environment for employees and customers to enhance sales.
• Maintained exceptional customer service levels, achieving high client satisfaction ratings.
• Managed client health records to ensure accurate service delivery.
• Administered payroll processes, ensuring timely payments for all staff.
• Monitored salon expenditure and conducted stock taking to maintain operational efficiency.
• Oversaw hiring processes for salon staff to build a skilled team.
• Created and distributed promotional materials to attract new clientele.
• Completed COSHH assessments and updated records as required.