Iveta Vycudilikova
Edinburgh,City of Edinburgh
Summary
Responsible and organised student with passion for accounting seeks company offering opportunities for professional development. Demonstrates strong time management to meet deadlines by organising own workload successfully. Working towards an honours degree, committed to helping accounts teams deliver accuarate financial records.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Administration Receptionist
Britannia Apartments, Atlantics Apartments Ltd
Edinburgh , Scotland
09.2020 - Current
- Managed facility bookings and coordinated internal activities.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Ordered office and apartment facility supplies and researched new deals and suppliers.
- Received, sorted and distributed incoming mail.
- Prepared Excel spreadsheets to track financial performance.
- Collected monthly direct debits from customers as per agreement.
- Chased clients to procure payments in line with agreed terms and conditions.
Housekeeping Supervisor
Moxy Hotels
Edinburgh , Scotland
06.2019 - 09.2020
- Coached housekeeping staff to effectively plan and deliver on targets.
- Led housekeeping teams within busy 200+ room hotels.
- Upheld COVID-19 cleaning and infection control standards.
Receptionist
Goodramgate Apartments
York , North Yorkshire
04.2018 - 02.2019
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Recorded and maintained office expenses to track spending.
Assistant Housekeeping Manager
Hotel Du Vin
York , North Yorkshire
06.2015 - 11.2017
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Actioned customer feedback to improve satisfaction ratings.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Audited rooms after cleaning to check cleanliness standards.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
General Assistant
Hedley House Hotel
York , North Yorkshire
06.2014 - 06.2015
- Displayed strong customer service and professional manner while resolving enquiries.
- Contributed to team meetings to improve company processes.
- Collaborated across team to boost productivity and achieve company goals.
Room Attendant
Low Wood Bay Hotel
Windermere , Cumbria
09.2011 - 05.2014
- Delivered extra linen and toiletries to meet guest needs.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Stocked trollies to maintain stable cleaning supplies.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Trained new room attendants on company policies and cleaning procedures.
- Reported maintenance issues for prompt resolution.
- Followed COSHH and fire procedures to maintain hotel health and safety.
Education
Bachelor of Arts - Accounting
Napier University
Edinburgh 09.2022 -
Higher National Diploma - Accounting
Edinburgh College (former Edinburgh’s Telford College)
Edinburgh 09.2020 - 06.2022
NVQ Level 3 - Hospitality
HIT Training Ltd
York 02.2016 - 02.2017
A-Levels - Sixth form college
Gymnasium Otrokovice
The Czech Republic 09.2006 - 09.2010
Skills
- Data entry
- Microsoft Office
- Excel database maintenance
- Self-directed
- Professional and mature
- Diary management
- Inventory control
Timeline
Bachelor of Arts - Accounting
Napier University
09.2022 -
Administration Receptionist
Britannia Apartments, Atlantics Apartments Ltd
09.2020 - Current
Higher National Diploma - Accounting
Edinburgh College (former Edinburgh’s Telford College)
09.2020 - 06.2022
Housekeeping Supervisor
Moxy Hotels
06.2019 - 09.2020
Receptionist
Goodramgate Apartments
04.2018 - 02.2019
NVQ Level 3 - Hospitality
HIT Training Ltd
02.2016 - 02.2017
Assistant Housekeeping Manager
Hotel Du Vin
06.2015 - 11.2017
General Assistant
Hedley House Hotel
06.2014 - 06.2015
Room Attendant
Low Wood Bay Hotel
09.2011 - 05.2014
A-Levels - Sixth form college
Gymnasium Otrokovice
09.2006 - 09.2010
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