Summary
Overview
Work history
Education
Skills
Timeline
Generic

Andrew Wagner

Cradley Heath,Sandwell

Summary

I am a dynamic professional with a strong foundation in leadership and team development. I remain calm and composed under pressure and consistently demonstrate strong problem-solving and communication skills, enabling effective collaboration and accountability across all tasks.

I am committed to continuous learning and professional development, with a proactive approach to adapting to change in an ever-evolving business environment. I actively seek opportunities to build new partnerships and add value through adaptability, initiative, and strong interpersonal skills.

I am motivated by taking on new challenges and thrive in roles that require collaboration, responsibility, and personal growth.

I am a dynamic professional with a strong foundation in leadership and team collaboration. I remain calm and composed under pressure, with proven problem-solving and communication skills that support effective teamwork and accountability.

Committed to continuous learning and professional development, I adapt quickly to change and proactively seek opportunities to add value. I thrive in collaborative environments and am driven to deliver high-quality service and consistent results.

Overview

38
38
years of professional experience
3
3
years of post-secondary education

Work history

Watch Commander

West Midlands Fire Service
Birmingham, West Midlands
10.1997 - 01.2024
  • Managed a team of 13 at three fire stations
  • Managed teams training and health, sickness
  • Worked alongside various agencies
  • Managed fire safety in the community and local businesses.
  • Managed staff members equipment, PPE stock ordering.
  • Managed and lead at operational incidents, large teams and conducting multi agency briefing and debriefing.
  • Carrying out health and safety checks at various stations
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Army soldier

Army
Abingdon, Oxfordshire
03.1993 - 06.1997
  • Served in Germany, Bosnia, Northern Ireland
  • Worked alongside various other army, navy RAF corps
  • Carried out various tasks including, driving armoured personnel vehicles, and keeping vehicles war ready.
  • Carried out various tasks with different agencies in various countries to improve working relationships.
  • Handled emergency medical situations under battlefield conditions; saved lives without immediate access to hospital facilities.
  • Liaised with local communities during humanitarian assistance operations; fostered positive relations between civilians and military personnel.
  • Maintained high personal fitness levels, meeting stringent army requirements consistently.
  • Instructed new recruits, facilitated their integration into the unit.
  • Led daily physical training sessions to increase troop fitness levels.

Customer sales assistant

Topman
Telford, Telford and Wrekin
04.1987 - 03.1993
  • Executed visual merchandising displays to increase product appeal.
  • Upsold additional products for increased revenue generation.
  • Maintained shop floor cleanliness for an inviting shopping environment.
  • Organised marketing materials, promoting new products and discounts.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Prioritised tasks effectively in fast-paced retail settings.
  • Built relationships with customers through friendly interaction and assistance.

Sales assistant

Vincent Greenhous Telford
Telford, Telford and Wrekin
10.1985 - 02.1987
  • Ordering car parts and keeping stock levels high.
  • Having a basic understanding of vehicle engine, brake and drive systems.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Built strong relationships with regular customers for repeat business.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Education

GCSEs - English, Maths, Social Studies Grade 3

Stirchley Upper School
Telford, Telford and Wrekin
05.1982 - 05.1985

Skills

  • Strong Leadership
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Professionalism
  • Accountability
  • Willing to learn

Timeline

Watch Commander

West Midlands Fire Service
10.1997 - 01.2024

Army soldier

Army
03.1993 - 06.1997

Customer sales assistant

Topman
04.1987 - 03.1993

Sales assistant

Vincent Greenhous Telford
10.1985 - 02.1987

GCSEs - English, Maths, Social Studies Grade 3

Stirchley Upper School
05.1982 - 05.1985
Andrew Wagner