Summary
Overview
Work history
Education
Skills
Timeline
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Andrew Spong

Basildon,Essex

Summary

Motivated cashier and supervisor with a wealth of knowledge in all manners of retail environments. Possesses a strong will to motivate and supervise a team, keep the store running at maximum proficiency and to engage customers to provide maximum sales and satisfaction.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work history

Keyholder/Supervisor

Hotel Chocolat Retail Ltd
Marylebone, City of Westminster
10.2018 - Current
  • Maintains high levels of customer retention by resolving complex customer complaints.
  • Knowledgeable about store products to suit all needs and preferences.
  • Oversees the sale of products containing alcohol, verifying customer ID and adhering to state laws.
  • Stays on top of new sales and company information and keeps the team updated.
  • Efficiently takes care of important paperwork when management is away.

Sales Assistant

Victoria & Albert Museum
London, South Kensington
07.2017 - 03.2018
  • Engaged with customers in expensive jewellery transactions with care and confidence.
  • Shelved and merchandised new products in visually appealing and organised displays to engage customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accurately cashed up the tills and store safe every evening.

Retail Assistant

The Natural History Museum
London, South Kensington
02.2016 - 06.2017
  • A temporary placement during the February half-term week which grew into an agency placement well into the following year.
  • I gained valuable experience in a hectic, busy environment and enjoyed helping visitors find the right products for their visit and kept children entertained with demonstrations of new products.
  • Received stock deliveries, accurately completed paperwork and updated system records.
  • Processed large amounts of write-offs and corrections in the museum's office on Microsoft Excel.
  • Maintained a good relationship with all staff and management from all departments.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Sales Assistant/Relief Supervisor

Savers Health & Beauty
Romford, Havering
06.2010 - 05.2017
  • My first experience in handling money, customer enquiries and complaints, processing transactions and tidying stock.
  • Accurately processed refunds, returns and exchanges.
  • Arrived in the early hours to help with deliveries and restocking the store.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Assisted management in safe counting and documentation.

Education

A-Levels -

Havering Sixth Form College
Hornchurch, Havering
09.2007 - 06.2009

GCSEs -

Abbs Cross School and Arts College
Hornchurch, Havering
09.2002 - 07.2007

Skills

  • Retail operations expertise
  • Promotional activity analysis
  • Customer rapport
  • Team supervision
  • Visual Merchandising

Timeline

Keyholder/Supervisor

Hotel Chocolat Retail Ltd
10.2018 - Current

Sales Assistant

Victoria & Albert Museum
07.2017 - 03.2018

Retail Assistant

The Natural History Museum
02.2016 - 06.2017

Sales Assistant/Relief Supervisor

Savers Health & Beauty
06.2010 - 05.2017

A-Levels -

Havering Sixth Form College
09.2007 - 06.2009

GCSEs -

Abbs Cross School and Arts College
09.2002 - 07.2007

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Andrew Spong