Andrew Smyth
Ballykelly,Northern Ireland
Summary
Customer-focused professional with extensive experience in retail, customer service, and administrative support. Skilled in stock control, visual merchandising, transaction processing, and delivering personalised service to diverse customer groups. Strong communicator with a proven ability to build rapport, resolve issues, and work collaboratively in fast-paced environments. Experienced in team leadership, staff training, and compliance with operational and health & safety standards. Demonstrates resilience, adaptability, and a commitment to maintaining high levels of accuracy and customer satisfaction.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work history
Shop Assistant
A2 Service Station
Ballykelly, Northern Ireland
02.2025 - Current
- Deliver excellent customer service by assisting with product selection and providing personalised recommendations.
- Maintain clean, organised, and visually appealing shelves through effective merchandising.
- Monitor stock levels, replenish inventory, and ensure product availability.
- Operate point-of-sale systems and process transactions accurately.
Customer Service Representative / Arrears Support
HML / Computershare
Londonderry, Northern Ireland
02.2008 - 07.2024
- Supported customers in mortgage arrears, negotiating repayment plans and offering tailored solutions.
- Managed high-volume inbound and outbound communications with customers, solicitors, and financial advisors.
- Maintained detailed customer records, case notes, and administrative documentation.
- Provided contact centre support, resolving queries and ensuring customer satisfaction.
- Delivered accurate information in compliance with company policies and regulatory requirements.
- Accepted voluntary redundancy following lender withdrawal.
Cook & Front-of-House Assistant
Rick’s Takeaway (Concurrent with other roles)
Derry / Londonderry, Northern Ireland
05.1998 - 02.2015
- Prepared and served food to high quality and hygiene standards.
- Managed daily cash handling and transaction reconciliation.
- Provided friendly and efficient customer service in a fast-paced environment.
Shop Assistant & Club Supervisor
NAAFI
Northern Ireland & South Wales, United Kingdom
09.2000 - 03.2008
- Provided frontline customer service, handling enquiries, processing sales, and resolving issues promptly.
- Managed club operations including staff scheduling, training coordination, and performance monitoring.
- Conducted inventory control, procurement, and supplier management to maintain optimal stock levels.
- Ensured compliance with Health & Safety policies and operational standards.
- Promoted job vacancies and coordinated recruitment activities.
- Handled cash and card transactions efficiently.
Education
Certificate of Higher in Counselling Studies - Counselling Studies
University of Ulster
Derry / Londonderry 09.2022 - 06.2023
A-Levels - Access Diploma in Combined Studies
University of Ulster
Limavady, Northern Ireland 09.2020 - 06.2022
GCSEs - Mathematics
North West Regional College
Limavady / Northern Ireland. 09.2018 - 06.2019
GCSEs - English Language.
North West Regional College
Limavady 09.2017 - 06.2018
GCSEs - Business Studies
Clondermot High School
Derry / Londonderry 09.1996 - 06.1998
Skills
- Customer Service Excellence
- Cash Handling & POS Operation
- Stock Control & Inventory Management
- Visual Merchandising
- Team Leadership & Training
- Complaint Resolution
- Health & Safety Compliance
- Administrative Support
- Data Entry & Record Keeping
- Communication & Relationship Building
Additional Information
Supported by the Cedar Foundation in transitioning back to work following a traumatic brain injury in 2016, demonstrating resilience, adaptability, and commitment to professional growth.
Timeline
Shop Assistant
A2 Service Station
02.2025 - Current
Certificate of Higher in Counselling Studies - Counselling Studies
University of Ulster
09.2022 - 06.2023
A-Levels - Access Diploma in Combined Studies
University of Ulster
09.2020 - 06.2022
GCSEs - Mathematics
North West Regional College
09.2018 - 06.2019
GCSEs - English Language.
North West Regional College
09.2017 - 06.2018
Customer Service Representative / Arrears Support
HML / Computershare
02.2008 - 07.2024
Shop Assistant & Club Supervisor
NAAFI
09.2000 - 03.2008
Cook & Front-of-House Assistant
Rick’s Takeaway (Concurrent with other roles)
05.1998 - 02.2015
GCSEs - Business Studies
Clondermot High School
09.1996 - 06.1998
Similar Profiles
Jennifer RestoJennifer Resto
Senior Account Representative at A2 Global (formerly A2 Electronics)Senior Account Representative at A2 Global (formerly A2 Electronics)
Tishawna RamdanTishawna Ramdan
Supervisor at Soohong Service Station (NP Gas Station)Supervisor at Soohong Service Station (NP Gas Station)
Stacy Soto GutierrezStacy Soto Gutierrez
Master Stylist at The Service StationMaster Stylist at The Service Station
Renjith MathewRenjith Mathew
Resort Manager at Blossom Hill ResortResort Manager at Blossom Hill Resort
Alison RODGERSAlison RODGERS
Animal care volunteer at USPCAAnimal care volunteer at USPCA