Andrew Rhodes

• Managed high-volume data, ensuring accuracy and timeliness.
• Interpreted real-time metrics to predict future performance trends.
• Improved operational efficiency by monitoring real-time data and identifying discrepancies.
• Collaborated with cross-functional teams, improving overall productivity.
• Utilised advanced analytics tools for precise data interpretation. Namely Power BI and Tableau.
• Created and submitted progress reports to upper management.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Delivered new hire training and mentored established staff on processes and procedures.
• Detailed knowledge of Avaya CMS, Amazon Web Services, Verint and Avaya WFO, Genesys, Qstory and IEX Totalview.
• Supported in technology changes to allow seamless transition from Avaya to Genesys systems.

I held several positions within Yorkshire bank, Bank Teller, Customer Account Agent, Collections Agent and Real-Time Analyst, the below is experience gained across these roles:

• Balanced vaults and ATMs, ensuring optimal cash availability.
• Delivered exceptional service for enhanced customer relations.
• Handled sensitive information discreetly, safeguarding client confidentiality.
• Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
• Optimised resource allocation for better workload management.
• Identified potential system issues, preventing outages.