Andrew Morgan
High Wycombe,Bucks
Summary
Accomplished IT professional with extensive expertise in IT support, software testing, and debugging. Demonstrates strong customer service skills, particularly in hotel IT and end-user support, while effectively corresponding with clients. Proficient in teaching technical concepts and technical writing, with a solid foundation in cloud services and computer hardware engineering. Skilled in PC and laptop builds as well as hardware fault repairs. Committed to leveraging technical skills to enhance organisational efficiency and client satisfaction.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work history
Computer specialist
TigerTMS
Ringwood, Hampshire
1997.10 - 2026.03
- Training hotel IT and staff members on all functions of the iCharge and iLink software
- Integrating to 3rd party vendors - Mitel, Oracle, 3CX, NEC, Alcatel, Avaya, LG, Infor, Shiji, MEWS, Philips, Samsung, Broadsoft
- Extensive use of Autotask for projects and support tickets
- Provided technical support to staff members, increasing efficiency.
- Monitored system performance on our AWS cloud systems ensuring optimal operation.
- Designed comprehensive user manuals, facilitating easy referencing by end-users.
Field service engineer
Aid Call Plc
Ashburton, Devon
1995.08 - 1997.10
- Installed and maintained private and public emergency nurse call systems throughout the UK
Education
Higher National Diploma - Telecommunications
Waltham Forest Technical College
Walthamstow, Waltham Forest 1987.09 - 1990.07
Skills
- IT support knowledge
- Software testing and debugging
- Customer service for Hotel IT and end users
- Corresponding with clients
- Teaching technical concepts
- Technical writing
- Cloud services
- Computer hardware engineering
- PC and laptop builds
- Hardware fault repairs
Affiliations
- Videographer and Production Manager
- Gymn for keeping fit
- Playing the Bass Guitar
Timeline
Computer specialist
TigerTMS
1997.10 - 2026.03
Field service engineer
Aid Call Plc
1995.08 - 1997.10
Higher National Diploma - Telecommunications
Waltham Forest Technical College
1987.09 - 1990.07