- Sailing, Photography, Swimming and Cycling
Andrew McQueen
IT Consultant
8, Blagdon Close, Martinstown, Dorchester, Dorset
Summary
Focused Systems Engineer with excellent communication and technical skills. Well-versed in developing, testing and managing infrastructure. Meticulous and dedicated with proven history of 30+ years of successful industry experience.
Self-motivated problem solver.
Overview
39
39
years of professional experience
3
3
years of post-secondary education
Work History
IT Field Engineer
Somerset NHS Foundation Trust
Taunton, Somerset
12.2023 - 06.2024
- The role was a 6 month contract to cover maternity leave for a permanent employee.
- The work involved responding to client IT requests either remotely or on-site and included delivery and installation of various IT components.
- I worked independently with support from the Helpdesk to address tickets.
Lead Systems Engineer
Refinitiv Ltd
London
11.2010 - 03.2021
- Automated tasks to reduce labour costs and increase productivity.
- Performed root cause analysis to provide resolutions for production issues.
- Analyzed security logs to determine and alleviate network threats.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Analyzed and resolved LAN, VPN and wireless connectivity issues with advanced troubleshooting tactics.
- Provided actionable improvements to software and hardware performance.
- Drafted corrective action plans following root cause analysis.
- Assisted employees with resolving network problems at remote locations.
- Collaborated with customers to deliver solutions to meet specific system design, software application and maintenance requirements.
- Contributed to requirements gathering and analysis for design and production projects.
IT Consultant
Self-employed
Tonbridge
08.1997 - 11.2016
- Ran an IT consultancy during evenings and weekends in parallel to full-time day job.
- I offered a one-stop IT service for small companies in the Building Services and Construction Sector.
- For up to 6 clients I managed all their IT requirements including but not limited to:
- Network design, implementation and ongoing management.
- On-site and remote support for networks and users.
- Manged Security, Email, Windows Domain Admin, Exchange Server, Remote Access and all associated requirements.
- Created custom windows job management software for one client to run a call-centre for handling customer queries and problems.
Systems Development
Mace Advisers Ltd
Tonbridge
04.1990 - 11.2010
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
Oceanographer
Space Technology Systems Ltd
Alton
06.1987 - 12.1989
- Worked in various Physical Oceanographic Field projects, collecting wave, tide, current and meteorological data.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
Oceanographer
Hunting Surveys Ltd
Borehamwood
09.1985 - 06.1987
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Bachelor of Science - Oceanography
Swansea University
Swansea, South Wales 09.1982 - 05.1985
Skills
- Windows Server management
Interests
Timeline
IT Field Engineer
Somerset NHS Foundation Trust
12.2023 - 06.2024
Lead Systems Engineer
Refinitiv Ltd
11.2010 - 03.2021
IT Consultant
Self-employed
08.1997 - 11.2016
Systems Development
Mace Advisers Ltd
04.1990 - 11.2010
Oceanographer
Space Technology Systems Ltd
06.1987 - 12.1989
Oceanographer
Hunting Surveys Ltd
09.1985 - 06.1987
Bachelor of Science - Oceanography
Swansea University
09.1982 - 05.1985
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