Kaisar Siddiqui
Rainham
Summary
Results-driven IT professional with extensive experience in 2nd line support and field engineering at Paragon Customer Communications. Expertise in troubleshooting complex technical issues, collaborating effectively with Wintel, Network, and Unix teams to achieve rapid problem resolution. Proficient in implementing security solutions, managing user accounts, and cultivating client relationships to enhance technical support. Aims to further develop leadership skills while optimizing IT service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Field Engineer
Paragon Customer Communications
07.2021 - Current
- Provide on-site and remote technical support to end-users, resolving hardware and software issues
- Manage and maintain IT infrastructure, including servers, networks, and security systems
- Configure and administer Arcserve backup system for data recovery
- Implement and support antivirus solutions, such as Sentinel One
- Administer user accounts and security groups in Active Directory and Azure Active Directory
- Support and troubleshoot Microsoft Office 365 and other business applications
- Document issues and resolutions in the knowledge base
Cloud Support Engineer
Knowall IT Ltd
07.2019 - 12.2020
- Provided 2nd line technical support for cloud-based services and infrastructure
- Managed and maintained servers in Hyper-V and VMware environments
- Configured and administered Ahsay backup system for data recovery
- Managed and monitored Websense Email Security Gateway and Triton Web Security
- Administered Swyx telephony system
- Installed and maintained antivirus solutions, such as Carbon Black and Symantec Endpoint
- Supported and troubleshooted Microsoft Office 365 and other business applications
IT Support Analyst
Sphere (System Powering Healthcare Ltd)
04.2015 - 06.2019
- Provided 2nd line technical support to healthcare professionals
- Managed and maintained IT infrastructure, including servers, networks, and security systems
- Used Ivanti Patching and WSUS to patch servers and clients
- Managed and monitored Sophos web appliance and endpoint security
- Administered user accounts and security groups in Active Directory
- Deployed and managed applications using SCCM 2012
- Supported and troubleshooted Microsoft Office 365 and other business applications
Field Service Engineer
Mouchel
01.2013 - 03.2015
- Provided on-site and remote technical support to end-users
- Deployed and managed applications using SCCM 2012
- Supported and troubleshooted Microsoft Office 365 and other business applications
- Set up VPN connections for remote users
- Migrated user profiles and data from Windows XP to Windows 7
Rollout Engineer
Agilisys
03.2012 - 12.2012
- Deployed and configured new PCs and laptops
- Captured user software and data for migration
- Rebuilt and reimaged PCs and laptops
- Ensured workstations met hardware requirements
Sales Assistant
Next PLC
10.2008 - 01.2012
- Provided excellent customer service in a fast-paced retail environment
- Processed cash and card transactions accurately
- Met and exceeded sales targets
Education
Bachelor of Science (Honors) - Business of Information Systems
University of East London
09-2010
Skills
- Technical Support: 2nd line support, field and onsite support, desktop support, server support, remote support, hardware and software troubleshooting
- Infrastructure Management: Active Directory, DNS, DHCP, Hyper-V, VMware, print servers, file servers
- Security: Antivirus (SentinelOne, Rapid7, Carbon Black, Symantec, Sophos), firewalls,
- Cloud: Office 365, Exchange 2010, Azure Active Directory
- Backup and Recovery: Arcserve, Ahsay
- Ticketing Systems: Service Now, CRM, Jira
- Operating Systems: Windows 11, Windows 10, Windows Server 2019
- Other: Networking, telephony (Swyx, Microsoft Teams, IP Phone), video conferencing (Yealink, Polycom), SCCM, ITIL framework, Zabbix infrastructure monitoring tools
Certification
- CompTIA A+ Essentials
- CompTIA A+ IT Technician
- ITIL
- SDI
- MCTS Windows Server 2008
- Cisco CCNA (expected 2025)
Hobbies and Interests
- Computing
- Website development
- Socializing with friends
References
available upon request
Timeline
IT Field Engineer
Paragon Customer Communications
07.2021 - Current
Cloud Support Engineer
Knowall IT Ltd
07.2019 - 12.2020
IT Support Analyst
Sphere (System Powering Healthcare Ltd)
04.2015 - 06.2019
Field Service Engineer
Mouchel
01.2013 - 03.2015
Rollout Engineer
Agilisys
03.2012 - 12.2012
Sales Assistant
Next PLC
10.2008 - 01.2012
- CompTIA A+ Essentials
- CompTIA A+ IT Technician
- ITIL
- SDI
- MCTS Windows Server 2008
- Cisco CCNA (expected 2025)
Bachelor of Science (Honors) - Business of Information Systems
University of East London
Similar Profiles
Brian AlvesBrian Alves
Director of Marketing and Communications at Paragon CommunicationsDirector of Marketing and Communications at Paragon Communications
Vinisha GudluruVinisha Gudluru
Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)Business Performance Analyst at NSW Department of Customer Service (GRA Governance customer & Policy)
K.YUVARAJ K.YUVARAJ null
4.Company: GMMCO LTD (Customer Support) SERVICE at Role-SERVICE ENGINEER- CUSTOMER SUPPORT (CSE) Customer support engineer4.Company: GMMCO LTD (Customer Support) SERVICE at Role-SERVICE ENGINEER- CUSTOMER SUPPORT (CSE) Customer support engineer