Andrew Lambert
Kettering,Northants
Summary
Accomplished professional with a robust understanding of supply chain dynamics and a proven track record in stock management and inventory control. Demonstrates exceptional communication skills and customer service expertise, complemented by proficiency in computer programs and strategic scheduling. Adept at risk mitigation, waste reduction strategies, and adhering to health and safety regulations. Committed to continuous improvement through training and development, with a keen ability to adapt to changes in dynamic environments.
Capable of enhancing productivity and reducing costs using lean manufacturing techniques. Dedicated team player, proactive and hands-on in task completion.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
Work history
Operations and production manager
Double R Glass & Roofing Systems Ltd
Wellingborough, Northamptonshire
07.2014 - Current
- Managing the production team, ensuring smooth operations.
- Optimising stock management and conducting regular stock takes, minimising waste.
- Negotiating rates with suppliers and managed relations to maintain adequate levels of quality supplies.
- Utilising LEAN manufacturing principles.
- KPI management.
- Ensuring quality control by rigorous testing procedures.
- Leading recruitment of manufacturing staff members, overseeing selection, training and performance new employees.
- Delivery schedule planning.
- Implementation of new initiatives to enhance processes.
- Enhancing communication with trade customers, installers, homeowners and suppliers.
- Providing top-notch customer service, handling technical advice and complaints.
- Managing staff leave, sickness and performance.
- Health, safety and risk compliance.
- Completion of site surveys to ensure roofs and conservatory frames are measured correctly.
- Installing Guardian Warm Roofs, and Glass Conservatory roofs and training staff in installation of roof systems.
- Proficient in excel, word, Powerpoint and PST software
Office Manager
Double R Glass & Roofing Systems Ltd
Wellingborough, Northamptonshire
04.2011 - 12.2014
- Coordinate roof and glass administration processes, including quoting and fabrication
- Monitor and approve invoices for glass and roof materials
- Supervise customer communication for orders, deliveries, and issue resolution
- Manage office staff schedules and conduct performance reviews
- Facilitate effective communication with management for smooth business operations
- Organised staff holiday schedules without disrupting workflow continuity.
- Liaised with IT department to rectify technical issues promptly.
- Coordinated team meetings for effective communication and project alignment.
- Handled incoming correspondence, resulting in timely responses and decision-making.
Unit Business Manager
Welcome Break, Burger King
Newport Pagnell, Milton Keynes
04.2009 - 04.2011
- Achieved significant store improvement: transitioned from ‘Needs Improvement’ to ‘Superior’; grading, boosting external audit score from 42% to 85%, and elevating mystery shopper score from 50% to 90%
- Managed site budget, ordering, and stock control to optimise resource allocation and minimise waste.
- Oversaw labour scheduling and coordinated Burger King external audit preparation to enhance operational readiness.
- Led promotion planning, loss control, and site maintenance
- Spearheaded recruitment, training, and development initiatives
- Conducted routine audits on operational procedures and processes to ensure regulatory compliance and mitigate risks.
- Conducted performance reviews to identify areas of improvement.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Conservatory Roof Administrator
Double R Glass & Roofing Systems Ltd
Wellingborough, Northamptonshire
05.2007 - 04.2009
- Generate accurate quotations and confirm pricing for roofing systems
- Design conservatory roofs to meet customer specifications using computer-generated systems (PST Virtual Software)
- Create CAD drawings through computer systems
- Address and resolve customer complaints efficiently
- Order stock and equipment via telephone, fax, and internet
- Maintain effective communication with roof fabricators to meet deadlines
- Prioritize customer satisfaction through precise design and efficient problem-solving
- Demonstrate strong organisational skills in managing stock and equipment orders
- Ensure seamless coordination with roof fabricators to achieve successful project completions
Conservatory Roof Fabricator
Double R Glass & Roofing Systems Ltd
Wellingborough, Northamptonshire
10.2006 - 05.2007
- Fabricated Ultraframe and Wendland conservatory roof kits
- Prebuilt conservatory roofs to survey details to ensure everything was correct
- Managed goods filing for received and dispatched items
- Prepared delivery notes and roof checklists
- Delivered conservatory roofs, glass, and other products
- Ensured timely completion and high-quality standards met
Restaurant Manager
Burger King
Kettering, Northamptonshire
01.2003 - 12.2006
- Managed two restaurants as Restaurant Manager and briefly served as General Manager for both simultaneously.
- Led strategic planning and execution to improve operations and profitability, ensuring alignment with company and brand standards.
- Recruited, trained, and developed staff, managed profit and loss, controlled stock, and maintained site integrity.
- Oversaw Burger King External Audit, adhered to budgets and sales targets, handled HR, payroll, and loss control.
- Recognized with Olympian Award for elevating restaurant standards, trained individuals to exceed expectations, and achieved recognition as runner-up Restaurant Manager of the year.
Crew Member through to Restaurant Manager
Burger King, Kettering
Kettering, Northamptonshire
01.1995 - 12.2003
- Oversaw daily restaurant operations
- Managed inventory and placed orders to ensure stock availability
- Created work schedules to optimise staff coverage
- Recruited and trained staff to enhance team capabilities
- Conducted quality assessments
- In my role at Allied Leisure Ltd, Burger King, I progressed from a Crew Member to Restaurant Manager. Responsibilities included recruitment, training, inventory management, scheduling, quality assessments, and overall restaurant operations. Notable achievements include increasing Mystery Shop scores to 95% and elevating the restaurant status to Superior.
Education
A Level - Human Biology
Montsaye School
Rothwell 09.1995 - 07.1997
A Level - Sports Studies
Henry Gotch School
Kettering 09.1995 - 07.1997
GCSE -
Montsaye School
Rothwell, Northants 09.1990 - 07.1995
Skills
- Stock management (Inventory control & supply chain knowledge)
- Strategic scheduling
- Risk mitigation and Health & Safety compliance
- Waste reduction
- Site surveys and installation
- Software proficiency
- Training & development
- Customer service
- Communication skills
- Budgeting proficiency
References
Available upon request
PERSONAL INFORMATION
Gym, Coaching football (UEFA C License holder), Northampton Town FC season ticket holder, spending time with my family
Affiliations
- Gym, Coaching football (UEFA C License holder), Northampton Town FC season ticket holder, spending time with my family
Accomplishments
Runner up in restaurant manager of the year 2005.
UEFA C license
References
References available upon request.
Timeline
Operations and production manager
Double R Glass & Roofing Systems Ltd
07.2014 - Current
Office Manager
Double R Glass & Roofing Systems Ltd
04.2011 - 12.2014
Unit Business Manager
Welcome Break, Burger King
04.2009 - 04.2011
Conservatory Roof Administrator
Double R Glass & Roofing Systems Ltd
05.2007 - 04.2009
Conservatory Roof Fabricator
Double R Glass & Roofing Systems Ltd
10.2006 - 05.2007
Restaurant Manager
Burger King
01.2003 - 12.2006
A Level - Human Biology
Montsaye School
09.1995 - 07.1997
A Level - Sports Studies
Henry Gotch School
09.1995 - 07.1997
Crew Member through to Restaurant Manager
Burger King, Kettering
01.1995 - 12.2003
GCSE -
Montsaye School
09.1990 - 07.1995