Andrew Haddock
Birmingham
Summary
Professional with extensive experience in administration and office management, specializing in equality, diversity, and inclusion advocacy. Proven skills in organizational efficiency, conflict resolution, and effective communication. Experienced in promoting workplace inclusion and mental health awareness, with a strong focus on neurodiversity and suicide prevention. Proficient in Microsoft Office Suite and retail operations, including cash handling and customer service excellence.
Overview
24
24
years of professional experience
Work history
LGBTQ+ Officer & Branch Auditor
GMB Trade Union
, West Midlands
05.2024 - 11.2025
- I helped promote equality, inclusion, and fair treatment by help organise and support equality campaigns and events, providing confidential advice to members where needed, and auditing branch accounts to ensure transparency and compliance.
Administrator
JD Sports Fashion PLC
Walsall, West Midlands
08.2023 - 03.2025
- Managed daily administrative operations, responded professionally to customer and internal queries, supported management with reporting and coordination, maintained accurate records and documentation, trained and mentored new staff, and actively promoted wellbeing as a certified Mental Health First Aider and Neuro-Inclusion Champion.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Supervisor
JD Sports Fashion PLC
Walsall, West Midlands
08.2018 - 08.2024
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
Sales Assistant
JD Sports Fashion PLC
Walsall, West Midlands
05.2002 - 08.2018
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high volumes of transactions during holiday seasons efficiently.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Education
BA (Hons) - Criminology
The Open University
Milton Keynes 10.2023 -
Skills
- Administration & office management
- Equality, diversity, and inclusion advocacy
- Mental health first aid & wellbeing support
- Neurodiversity and workplace inclusion
- Suicide prevention awareness
- Conflict resolution & handling workplace bullying/harassment
- Organisational and time-management abilities
- Communication
- Interpersonal skills
- Collaboration
- Leadership support
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Sale tag placement
- Receipt printing
- Financial transactions recording
- Digital cash register operation
- Point of sale operation
- Retail awareness
- Loyalty scheme promotions
- Exchange procedures
- Barcode system use
- Item bagging
- Item scanning accuracy
- Refund issuing
- Customer information collection
- Patience and composure
- Scanning items
- Cash drawer reconciliation
- Voucher redemptions
- Refund authorisation
- Numeracy competence
- Pricing and markdowns
- Change giving
- Cash handling
- Customer Service
- Payment Processing
Custom Section
- Neuro-Inclusion Champion (Level 2), 2024
- Suicide Prevention Training (SPEAK), 2024
- Mental Health First Aider, 2024
- CACHE Level 3 Certificate in Understanding Mental Health, 2021
- TQUK Level 2 Certificate in Principles of Team Leading, 2025
- TQUK Level 2 Certificate in Principles of Business Administration, 2020
- ACAS Training: Change Management, Bullying & Harassment, Equality & Diversity, 2022
References
Available on request.
Timeline
LGBTQ+ Officer & Branch Auditor
GMB Trade Union
05.2024 - 11.2025
BA (Hons) - Criminology
The Open University
10.2023 -
Administrator
JD Sports Fashion PLC
08.2023 - 03.2025
Supervisor
JD Sports Fashion PLC
08.2018 - 08.2024
Sales Assistant
JD Sports Fashion PLC
05.2002 - 08.2018