Andrew Gould
West Bromwich,West Midlands
Summary
Professional with 15 years of experience in retail and 11 years in warehouse operations, specialising in cash handling and customer service. Demonstrated ability to meet deadlines under pressure while working independently and collaboratively. Focused on continuous improvement and enhancing team performance through proactive initiatives.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Stockroom Assistant
Primark
Stockroom
2014.01 - 2025.11
- Assisted in covering stockroom during staff absences.
- Unloaded and loaded trucks using pallet trucks.
- Re-stacked pallets and organised deliveries for efficient placement.
- Maintained cleanliness in stockroom, including loading bay.
- Performed routine maintenance tasks in stockroom area as required.
- Collaborated closely with management to keep sufficient levels of all products.
- Assisted in training new hires on proper stockroom procedures and practices.
Sales Assistant
Primark
West Bromwich
2013.08 - 2025.11
- I have worked in all departments across Primark including on the tills, to working in the stockroom. I started part time then became full time. I was mostly merchandising, replenishing stock and serving customers. Unfortunately, I was made redundant due to staff cuts within the Primark Group.
- Conducted daily inventory checks to manage stock levels accurately.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Built strong relationships with regular customers for repeat business.
Bolster Staff
Primark
Europe/UK
2014.03 - 2025.04
- Assisted in setting up new stores and training new staff members. Supported store refits and setup of equipment as needed. Worked in various locations including Paris, Arnhem, Edinburgh, Cardiff, Truro, Telford, Birmingham, and Walsall.
- Delegated tasks to team members.
- Assisted customers with queries, to improve overall experience.
- Developed safety measures to align with regulatory standards.
Sales Assistant
Staples
West Bromwich
2011.01 - 2013.08
- I used to fill stock, work on the tills and print section. Also sold Technology to customers. Clean shop floor and Stockroom.
Education
Menzies High School
West Bromwich 2002.08 - 2008.06
Sandwell College
Smethwick 2008.08 - 2011.01
Skills
- Good at problem solving
- Customer service skills
- Can work under pressure and meet timelines
- Sales target achievement
- Initiative taking
- Loss prevention strategies
- Till and cash handling
- Positive attitude
- Customer Service
- Stock counting
- Product merchandising
- Fast-Paced environment adaptability
- Loss prevention techniques
LANGUAGES
English
Accomplishments
Primark Employee of the month which I won 3 times
Staples Employee of the Month which I won twice
Bronze Duke of Edinburgh Award
REFERENCE
Steve, Hay, Store Manager, 0121 553 2696, Primark, New Square, West Bromwich
AWARDS
Primark Employee of the month which I won 3 times, Staples Employee of the Month which I won twice, Bronze Duke of Edinburgh Award, ASDAN Bronze Award
ADDITIONAL INFORMATION
I helped at my local youth club in 2009 till 2010 by tidying up and running games. I support my friend who is disabled by taking him to the football when Albion are home.
Timeline
Bolster Staff
Primark
2014.03 - 2025.04
Stockroom Assistant
Primark
2014.01 - 2025.11
Sales Assistant
Primark
2013.08 - 2025.11
Sales Assistant
Staples
2011.01 - 2013.08
Sandwell College
2008.08 - 2011.01
Menzies High School
2002.08 - 2008.06