Alexandra Gomes
Newcastle upon Tyne,UK
Summary
Highly skilled professional with a strong foundation in customer service and administration, demonstrating excellent English and Portuguese communication abilities. Proficient in managing information, document production, and providing administrative services while maintaining security and health and safety awareness. Adept at conflict resolution, effective decision-making, and prioritising tasks under pressure. Committed to delivering exceptional customer relations with a focus on discretion and interpersonal effectiveness.
Overview
9
9
years of professional experience
Work history
Stockroom Assistant
JD Sports
Metrocentre Gateshead, UK
10.2024 - 11.2025
- Maintain well-organised stockroom, ensuring effective space management and accurate stock levels.
- Receiving, check and store inventory while following security and stock-handling procedures to prevent discrepancies.
- Keep back-of-house areas clean, tidy, and properly labelled to support efficient workflow..
- Support visual merchandising teams by ensuring shop floor is well-stocked and displays meet brand guidelines.
- Conduct periodic inventory audits to verify stock accuracy.
- Adhere to all safety regulations when handling and storing goods.
Sales Assistant
Michael Kors
Newcastle Upon Tyne, UK
11.2019 - 08.2024
- Delivered exceptional customer service by identifying customer needs and adapting selling approaches accordingly.
- Drove loyalty, repeat business and sales performance, regularly exceeding individual and store KPI's by 10%.
- Supported store teams by maintaining strong communication and teamwork.
- Managed client databases using digital tools and apps to enhance customer communication and general sales.
- Demonstrated strong product knowledge to confidently advise customers and enhance their shopping experience..
- Performed effectively under pressure in fast-paced retail environment while maintaining sales floor presence.
Sales Assistant
PANDORA
Metrocentre Gateshead, UK
09.2016 - 09.2019
- Maintained immaculate shop-floor standards, ensuring high-quality product displays.
- Welcomed customers and provided knowledgeable, tailored advice to meet individual needs.
- Consistently met both personal and store sales target.
- Processed cash and card transactions accurately and efficiently.
- Completed daily operational reports for retail manager.
- Managed stock rotation and store preparation for next trading day.
- Contact 20 customers daily for updated and promotions.
Education
Diploma of Higher Education - Humanities with Law
Newcastle College
Newcastle Upon Tyne, UKGCSEs - English Language and Literature
Newcastle College
Newcastle Upon Tyne, UKEDEXCEL LEVEL 2 BTEC Certificate - Principles of Business Administration
Newcastle College
Newcastle Upon Tyne, UKBachelor of Arts - International Relations
Leeds Beckett University
Leeds, UKSkills
- Good customer service experience
- Excellent level of English and Portuguese, oral and written communication skills
- Able to make judgements, manage time effectively under their own direction, and prioritize tasks effectively
- Knowledge of MS Office
- Providing Administration services
- Maintaining and demonstrating security and Health and Safety awareness
- Telephone etiquette
- Conflict Resolution
- Excellent telephone manner
- Discretion handling
- Adaptability in high-pressure situations
LANGUAGES
Portuguese
Native
English
Proficient (C2)
Spanish
Intermediate
Creole
Proficient (C2)
Accomplishments
- Played Basketball throughout my high school and secondary school years in diverse competitions in different regions in Portugal and abroad.
- Sales Attendant for Books for Amnesty International civil rights and social action and helped raise funds for an annual charity during university course
CUSTOM
I am particularly keen on sports. I regularly play basketball and go to the gym to keep fit and healthy. I love socializing, dancing and listening to music. Through my years in school and university I was very upfront and outspoken in debates and lectures. I worked with children and teenagers in an Orphanage and learned a lot about how to deal with children and staff in all types of situations.
Timeline
Stockroom Assistant
JD Sports
10.2024 - 11.2025
Sales Assistant
Michael Kors
11.2019 - 08.2024
Sales Assistant
PANDORA
09.2016 - 09.2019
Diploma of Higher Education - Humanities with Law
Newcastle College
GCSEs - English Language and Literature
Newcastle College
EDEXCEL LEVEL 2 BTEC Certificate - Principles of Business Administration
Newcastle College
Bachelor of Arts - International Relations
Leeds Beckett University