Andrew Donnelly
Northallerton,North Yorkshire
Summary
I am a customer-focused professional with extensive experience in retail and hospitality. I have a proven track record in delivering exceptional customer service, managing and working within teams, and maintaining operational excellence. My ability to adapt to new situations, solve problems under pressure and build positive relationships with customers and colleagues makes me an ideal candidate for roles requiring strong interpersonal and organisational skills.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work history
Front of House/Breakfast Service Manager
Allerton Court Hotel
Northallerton, North Yorkshire
2025.03 - Current
- Managed the daily breakfast service, ensuring efficient setup, food presentation, and a welcoming start to guests' day
- Delivered front-of-house service while supporting kitchen operations to maintain smooth service during busy periods
- Maintained high standards of cleanliness, organisation, and food service throughout breakfast and service areas
- Demonstrated cultural awareness and adaptability while supporting guests from diverse international backgrounds in a unique hotel environment
Designated Premises Supervisor
Self-employed at The Standard Inn
Northallerton
2020.01 - 2025.02
- Lease holder for a Stonegate Group premises with a capacity of 80+ diners.
- Oversaw day-to-day operations of a busy premises, ensuring compliance with licensing regulations.
- Delivered exceptional customer service, catering to the needs of diverse clientele.
- Managed accounting tasks, including cash handling, payroll and financial reporting.
- Demonstrated adaptability in addressing operational challenges and resolving issues promptly.
Bar Manager
The Standard Inn
Northallerton
2010.11 - 2020.01
- Supervised and trained bar staff, creating a high performing team.
- Maintained inventory control, placing accurate orders to meet increasing customer demand.
- Built strong relationships with the local community, resulting in repeat business and customer satisfaction.
- Managed events and promotions which boosted revenue and customer engagement.
Various Roles
Sainsbury's
Northallerton
1999.11 - 2010.11
- Customer Service Department: Provided personalised assistance to customers, resolving inquiries and complaints efficiently.
- Cash Office: Ensured accurate cash handling and reconciliation of daily transactions.
- Administration: Supported operational efficiency through accurate data entry and reporting.
- Stock Control: Monitored stock levels and conducted inventory checks to maintain availability.
Education
A-Levels - English Language, English Literature, Mathematics (statistics), Media Studies
Northallerton College
Northallerton, North Yorkshire 1998.09 - 2000.08
Skills
- Customer Service Excellence: Proven ability to deliver outstanding service across retail and hospitality sectors
- Communication Skills: Effective verbal and written communication with customers and team members
- Problem-Solving: Skilled in overcoming obstacles to deliver positive outcomes in challenging situations
- Numeracy and Accounting: Proficient in cash handling, stock control and compliance tasks
- Adaptability: Flexible and resourceful, thriving under pressure in dynamic environments
- Attention to Detail: Accurate and efficient in transactions, stock control and compliance tasks
- Proficiency in Bar and Cellar Management: 5 years of Cask Marque accreditedation
Timeline
Front of House/Breakfast Service Manager
Allerton Court Hotel
2025.03 - Current
Designated Premises Supervisor
Self-employed at The Standard Inn
2020.01 - 2025.02
Bar Manager
The Standard Inn
2010.11 - 2020.01
Various Roles
Sainsbury's
1999.11 - 2010.11
A-Levels - English Language, English Literature, Mathematics (statistics), Media Studies
Northallerton College
1998.09 - 2000.08