ANDREW CLIFFORD
Nottingham,UK
Summary
Commercially focused Data & Insight professional with over 10 years’ experience delivering operational improvement, regulatory compliance and cost reduction across complex, regulated environments. Experienced in translating data into clear, actionable insight that drives business decisions.
Recognised for a pragmatic, solutions-led approach and the ability to independently lead analytical work from problem definition through to delivery. Strong stakeholder engagement skills, with a track record of improving processes, reducing cost-to-serve and enhancing performance visibility.
Overview
24
24
years of professional experience
Work history
Reporting & Insight Lead
E.ON UK
Nottingham, UK
2023.08 - 2026.02
- Designed and implemented automated reporting for GBIS Lead Generation, enabling accurate monthly Ofgem and DESNZ submissions.
- Developed and maintained Power BI dashboards within Net Zero Delivery supporting Health & Safety, Compliance and Complaints teams.
- Provided ad-hoc analysis for compliance audits and regulatory queries.
- Supported migration from server-based to cloud-based data platforms, reducing third-party infrastructure dependency.
Smart Analyst
OVO Energy
Remote
2022.05 - 2023.08
- Developed and maintained Tableau dashboards to track smart meter installation performance.
- Led investigation into non-communicating smart meters, creating SQL enhancements to identify root causes and minimise replacements.
Senior Analyst
E.ON UK
Nottingham, UK
2021.01 - 2022.04
- Conducted root cause analysis on delayed billing, decreasing complaint volumes and saving £15k+ in cost-to-serve.
- Created and maintained large datasets for third-party meter read collection, minimising goodwill payments by ~£500k annually.
- Led compliance tool decommissioning and customer migration, increasing uptake by 20%.
- Identified 2,000+ duplicated customer contacts due to poor note visibility, streamlining communication and improving efficiency.
- Built SQL models identifying 600+ direct debit increase cases requiring no agent intervention.
Solutions Developer
E.ON UK
Nottingham, UK
2019.02 - 2021.01
- End-to-end project lead for Voice Analytics trial using Python, reducing waste calls by 30% and saving £250k annually. This model was later used during COVID-19 to manage pandemic-driven demand.
- Enhanced application stability and audit reporting accuracy, minimising regulatory risk.
- Created bespoke HTML and JavaScript tools to optimise metering and complaints workflows.
Complaints Monitoring Auditor
E.ON UK
Nottingham, UK
2016.01 - 2019.02
- Played a key role in establishing an independent audit function, improving compliance from 50% to over 70%.
- Owned engagement with external partners to source call recordings and establish audit processes.
Earlier Career
E.ON UK / NEXT Retail / Brighthouse
2002.01 - 2016.01
- Progressed through senior sales, administration and operational roles, establishing strong customer relationships and optimising processes to enhance performance.
Education
GCSEs - 9 grades B–D
Hadden Park High School
Nottingham /1997 - /2002
Skills
SQL Power BI Tableau Python SharePoint Voice Analytics
Websites
CORE COMPETENCIES
- Commercial & Operational Insight
- Cost Reduction & Efficiency Improvement
- Regulatory & Compliance Reporting
- Root Cause Analysis
- Process Automation
- Stakeholder Engagement
- Data Modelling & Performance Analytics
Accomplishments
- Delivered £250k annual savings through Voice Analytics automation and call allocation optimisation.
- Prevented approximately £500k per annum in goodwill payments through improved meter-read data solutions.
- Identified 600+ unnecessary operational interventions via SQL classification modelling.
- Reduced complaint volumes and £15k+ cost-to-serve through root cause analysis of delayed billing processes.
- Increased platform migration volumes by 20%, saving over 100 days of project delivery effort.
- Supported migration from server-based to cloud-based reporting, improving resilience and scalability.
Timeline
Reporting & Insight Lead
E.ON UK
2023.08 - 2026.02
Smart Analyst
OVO Energy
2022.05 - 2023.08
Senior Analyst
E.ON UK
2021.01 - 2022.04
Solutions Developer
E.ON UK
2019.02 - 2021.01
Complaints Monitoring Auditor
E.ON UK
2016.01 - 2019.02
Earlier Career
E.ON UK / NEXT Retail / Brighthouse
2002.01 - 2016.01
GCSEs - 9 grades B–D
Hadden Park High School
/1997 - /2002