Andrew Allen
Northumberland,United Kingdom
Summary
An experienced Data Manager with a background in both Provider and
Commissioning organisations with over 20 years of experience, using a variety of NHS Secondary Care data sources and products.
Familiar with working in both operational and strategic roles, managing relationships with a wide range of customers and stakeholders such as Executive Boards, NHS England Directors & internal teams. Passionate about improving health outcomes and patient experience through data-driven decision making and innovation, valuing collaboration, learning, and excellence.
Overview
14
14
years of professional experience
Work history
Customer Success & Product Development Specialist
MBI Health
03.2025 - Current
- Established strong liaison with customers to maximise solution benefits.
- Collaborated with technical teams to design and implement product enhancements.
- Developed comprehensive processes for customer support and service engagement.
- Acted as a key link between sales, technical teams, and PMO to ensure alignment.
- Created a suite of client and product statistics to highlight key trends across software modules.
Clinical Commissioning Intelligence Specialist
North of England Care System Support
Newcastle upon Tyne
06.2021 - 03.2025
- BI Lead for National Elective Recovery Programme. Oversight of the Weekly Waiting List Minimum Dataset (WLMDS), schema enhancements, implementation, data processing and BI products
- Development of a unified data process across local and National data stores, including RADIR/NCDR/UDAL, to ensure consistency across all products, analyses, and KPIs.
- Established strong working relationships with the National Elective Recovery Team, Regions, Providers and other relevant parties such as ICBs, DSCROs, BI colleagues and external suppliers
Direct Commissioning Business Intelligence Lead
North of England Care System Support
Newcastle upon Tyne
08.2016 - 06.2021
- Senior lead in team responsible for North East, Yorkshire & Humber and North West Direct Commissioning Business Intelligence overseeing, more than 50 Providers
- Operational management of reporting functions such as ACM reconciliation, high cost drugs & devices, demand and capacity modelling and re-design of key clinical services
- Collaborated with other services including DSCROs, CSUs, and NHSE Data Teams to facilitate the delivery of accurate and timely data pipelines
- Increased efficiency and streamlined processes for data landing, processing, and reporting in alignment with a national program's objective to 'do it once'
Principal Intelligence Analyst
North of England Care System Support
Newcastle upon Tyne
09.2014 - 08.2016
- Acted as the main liaison for BI assistance in North of Tyne Providers, overseeing finance, KPIs, casemix analysis and local data flows
- Implemented effective strategies to communicate nuances between coding and counting changes, resulting in increased understanding among BI teams
- Secondary Care data expert, providing knowledge and training to BI teams to enhance their understanding and usability of data eg SUS, casemix and RTT
- Developed and implemented several local Right Care and GIRFT initiatives, effectively benchmarking them to GP Practice level alongside commissioners
Clinical Informatics Application Manager
Newcastle upon Tyne Hospitals NHS Foundation Trust
Newcastle upon Tyne
07.2011 - 08.2014
- Effectively managed the implementation and continued functionality of Cerner Millennium PAS, working closely with both clinical and technical staff
- Led teams responsible for Cerner applications, clinical documentation, data quality and Choose & Book processes
- Coordinated efforts between BI and system teams to optimise understanding of PAS workflows, data recording, and reporting
Education
PGCert - Health Informatics
The University of Sheffield
SheffieldMaster of Arts - Autism & Education Studies
Northumbria University
Newcastle upon TyneBachelor of Science - Mathematics & Physics
The University of Manchester
ManchesterSkills
- Project (PRINCE 2 Practitioner) & Change Management
- Subject matter expert in NHS Secondary care data
- IT systems troubleshooting
- Business intelligence
- SQL proficiency
- Information systems design and implementation
Affiliations
- Classical Pilates
- Running
- Music
Timeline
Customer Success & Product Development Specialist
MBI Health
03.2025 - Current
Clinical Commissioning Intelligence Specialist
North of England Care System Support
06.2021 - 03.2025
Direct Commissioning Business Intelligence Lead
North of England Care System Support
08.2016 - 06.2021
Principal Intelligence Analyst
North of England Care System Support
09.2014 - 08.2016
Clinical Informatics Application Manager
Newcastle upon Tyne Hospitals NHS Foundation Trust
07.2011 - 08.2014
PGCert - Health Informatics
The University of Sheffield
Master of Arts - Autism & Education Studies
Northumbria University
Bachelor of Science - Mathematics & Physics
The University of Manchester
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