Andressa Moretto Cidade
Liverpool,United Kingdom
Summary
Bilingual professional with expertise in client communication and caseload management, specialising in legal case handling for RTA claims. Demonstrates proficiency in liability assessment and financial analysis, including bank statements and payslips. Skilled negotiator with third-party insurers, adept at managing high-volume workloads exceeding 50 emails daily. Committed to a client-focused approach, delivering excellent customer service while maintaining strong attention to detail and compliance awareness. Proficient in Excel and case analysis tools, aiming to leverage skills for continued professional growth within the legal sector.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Júnior Fee Earner
Bond Turner
Liverpool, United Kingdom
2025.03 - Current
- Managing a personal caseload of RTA claims from inception through to settlement, ensuring procedural compliance and progression within deadlines
- Conducting detailed liability assessments using evidence, witness statements, and factual analysis to determine prospects of success
- Negotiating with third-party insurers to secure favourable settlements in line with client interests and case strategy
- Handling a high-volume workload, including managing 50+ emails daily while maintaining accuracy and efficiency
- Providing clear and professional communication with clients and insurers via telephone and written correspondence
- Reviewing and analysing case files to ensure strong evidential support and effective claim handling
- Liaising with counsel to obtain legal advice and support case development and strategy
- Drafting, reviewing, and organising witness statements to strengthen liability position
- Utilising tools such as Google Maps to analyse accident scenes and road layouts as part of liability investigations
- Demonstrating strong organisational skills, attention to detail, and ability to prioritise in a fast-paced legal environment
Compliance Handler
Bond Turner
Liverpool, United Kingdom
2024.04 - 2025.03
- Gathering and reviewing supporting documentation, including bank statements and financial records, to assess client impecuniosity
- Conducting detailed financial analysis to demonstrate lack of means, ensuring strong evidential support for claims
- Analysing payslips and income records to verify earnings and ensure consistency across financial documentation
- Proactively contacting clients to clarify potential queries from third-party insurers, improving case readiness and efficiency
- Acting as a liaison between clients and insurers to ensure all compliance requirements are met
- Translating documents and communications from Portuguese to English to support non-English-speaking clients
- Creating and maintaining structured Excel spreadsheets to track and organise clients’ financial information accurately
- Ensuring accuracy, confidentiality, and compliance when handling sensitive financial data
- Supporting case progression by identifying missing information and resolving potential issues early
Administrative assistant
His Majesty's Passport Office (HMPO)
Liverpool, United Kingdom
2024.01 - 2024.04
- Conducting detailed verification of passport applications to ensure all applicant information matches supporting documentation
- Performing identity and document checks to maintain accuracy and prevent discrepancies
- Ensuring compliance with strict government procedures and data protection requirements
- Printing and processing passports in line with operational and security standards
- Handling internal telephone and email queries to support efficient resolution of application issues
- Collaborating with internal teams to ensure timely processing of passport applications
- Maintaining high levels of accuracy when working with sensitive personal data
- Identifying and escalating inconsistencies or potential risks during application review
- Working within a fast-paced environment while meeting performance and quality targets
Education
Bachelor of Law -
Cesuca Faculdade Inedi
Brazil 2015.01 - 2018.02
Business -
Colegio Estadual Rodrigues Alves
Brazil 2013.01 - 2014.01
Information Science - Online
UniRitter
Brazil 2023.01 - 2024.01
Skills
- Bilingual (Portuguese–English) with strong client communication skills
- Caseload management and legal case handling (RTA claims)
- Liability assessment and financial analysis (bank statements and payslips)
- Negotiation with third-party insurers
- High-volume workload management (50 emails daily)
- Client-focused approach with excellent customer service
- Strong attention to detail and compliance awareness
- Proficient in Excel and case analysis tools
Timeline
Júnior Fee Earner
Bond Turner
2025.03 - Current
Compliance Handler
Bond Turner
2024.04 - 2025.03
Administrative assistant
His Majesty's Passport Office (HMPO)
2024.01 - 2024.04
Information Science - Online
UniRitter
2023.01 - 2024.01
Bachelor of Law -
Cesuca Faculdade Inedi
2015.01 - 2018.02
Business -
Colegio Estadual Rodrigues Alves
2013.01 - 2014.01