Andrei Calota

• Managed complete test strategy to maximise component quality.
• Developed formalised quality assurance process and used continuous improvement techniques to refine processes.
• Wrote reports to document product errors and deficiencies.
• Worked with meticulous accuracy and attention to detail for faultless results.
• Produced programmes, lessons and activities, adapting to meet employees' abilities.
• Managed on-site evaluations, internal audits and customer surveys.
• Analysed data and information to identify issues and create tailored solutions.

Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.

• Processed returned or exchanged items and provided refunds to customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Received and processed stock using inventory management system.

• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

• Monitored and recorded production waste to inform supervisors of daily data.
• Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
• Transported goods within production areas using forklift trucks, operating with care to avoid product damage.
• Covered shift breaks and other production areas to minimise disruptions.
• Monitored production equipment, notifying maintenance team of faults or inefficiencies.

• Collaborated effectively with production teams to maintain excellent productivity and performance standards.
• Cross-trained on different stations to assist with production needs.
• Collected finished work at end of production lines and moved to locations for storage or shipping.
• Palletised completed products and staged items in assigned areas to support timely shipping.

• Retail
• Analysed reporting to reconcile transactions, accounts and ledgers.
• Applied positive customer service approach to increase satisfaction levels.
• Monitored and updated stock levels and inventory databases.
• Processed invoices and payment runs with complete accuracy.
• Delivered high-quality results within budget and timeframe targets.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed plans and strategies to promote continuous improvement.

• Returned empty pallets after use, ready for reloading.
• Loaded equipment securely to minimise damage and risk.
• Transferred stock between assigned warehouse locations.
• Stored received goods in logical and organised manner.
• Logged materials' movement using barcode scanners.

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.