Violet Calter
Eltham,City of London
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work history
Cleaner Supervisor
Leasil Burrows
Chislehurst, Bromley
07.2006 - 04.2014
- Liaised with clients to provide quotes and determine cleaning needs.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Delivered constructive feedback to improve cleaning staff performance.
- Managed 2 employees, offering ongoing support and guidance.
- Prepared properties prior to tenants moving in.
- Inspected cleaning quality to achieve pristine standards.
Bar Owner
Shelby MCCann Ltd
Catford, Lewisham
07.2001 - 12.2006
- Planned staffing levels based on evolving service demands.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Oversaw line cleaning and cellar management.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Organised special events and functions and corporate lunches.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Monitored bar expenses and operations to minimise costs.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Admin supervisor
BSS Ltd
Bermondsey, Southwark
08.1988 - 07.2001
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Dealt with customer complaints and rectified product and service issues.
- Maintained documents and records to comply with internal policies and external regulations.
- Managed and controlled office supplies.
- Reconciled petty cash and banking.
Education
A-Levels - English
Irish Secondary Education
Ireland 06.1988 - 06.1988
A-Levels - Maths
Irish Secondary Education
Ireland 06.1988 - 06.1988
A-Levels - History
Irish Secondary Education
Ireland 06.1988 - 06.1988
A-Levels - Biology
Irish Secondary Education
Ireland 06.1988 - 06.1988
A-Levels - Business Organisation
Irish Secondary Education
Ireland 06.1988 - 06.1988
A-Levels - Home Economics
Irish Secondary Education
Ireland 06.1988 - 06.1988
A-Levels - Irish
Irish Secondary Education
Ireland 06.1988 - 06.1988
Certificate of Higher Education - Accounting
AAT
England 01.2015 - 07.2015
Skills
- administrative expertise
- Adept in clerical duties
- Excellent time management
- Outstanding written and verbal communication
- Data entry
- Sensitive material handling
- External communications
- Strong problem solver
- Supervising clerical personnel
- Professional and mature
- Stationery control
- Greeting visitors
- Invoicing and billing
- Dedicated team player
- Excellent telephone and email etiquette
- Purchase order creation
Languages
English
Native
Timeline
Certificate of Higher Education - Accounting
AAT
01.2015 - 07.2015
Cleaner Supervisor
Leasil Burrows
07.2006 - 04.2014
Bar Owner
Shelby MCCann Ltd
07.2001 - 12.2006
Admin supervisor
BSS Ltd
08.1988 - 07.2001
A-Levels - English
Irish Secondary Education
06.1988 - 06.1988
A-Levels - Maths
Irish Secondary Education
06.1988 - 06.1988
A-Levels - History
Irish Secondary Education
06.1988 - 06.1988
A-Levels - Biology
Irish Secondary Education
06.1988 - 06.1988
A-Levels - Business Organisation
Irish Secondary Education
06.1988 - 06.1988
A-Levels - Home Economics
Irish Secondary Education
06.1988 - 06.1988
A-Levels - Irish
Irish Secondary Education
06.1988 - 06.1988
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