ANDREEA JURJU
Worcester
Summary
Offering strong organisational and communication skills, with knack for managing schedules and handling customer inquiries. Knowledgeable about using various digital tools and platforms to streamline tasks and improve productivity. Ready to use and develop skills in multitasking, time management, and client relations in Virtual Assistant role.
Overview
3
3
years of professional experience
Work history
Student Receptionist/Operational Assistant
University of Worcester
Worcester
05.2022 - 09.2025
- Provided exemplary customer service to visitors, students, and staff via phone, email, and in-person interactions.
- Coordinated various events across campuses, including Open Days and conferences.
- Managed administrative tasks such as mail handling and visitor reception.
- Trained new hires to enhance job readiness and effectiveness.
- Maintained databases for accurate record-keeping and reporting on property and residential management platform software.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Scheduled meetings, appointments, and conferences efficiently.
- Screened incoming calls and communicated detailed messages promptly.
- Confidently navigated multiple IT software and systems according to the need.
Student Library Team Member
The Hive
Worcester, Worcestershire
01.2023 - 07.2024
- Working as a student library team member, in order to help the relationship between the Hive library and students from the University of Worcester.
- Engaging in the role of a mystery shopper, meticulously analyzing and reporting on the library services and their efficacy to further help library's success in delivering their services to the public.
- Working with the Library Services on different creative projects to promote the library's services to the university's students.
- Collaborated with different teams within the library for collaborative projects.
- Collaborated with creative team to generate fresh ideas.
- Supported recruitment by assisting in candidate selection.
Education
Bachelor of Science - Forensic Psychology
University of Worcester
Worcester, WorcestershireEuropean Baccalaureate - Higher Secondary Education Certification
Andrei Saguna Collegium High School
Skills
- Telephone etiquette
- Data entry and organisation
- Microsoft systems
- Adaptability to technology changes
- Graphic design experience
- Cloud storage systems
- Administrative support
- Document preparation and formatting
- Customer service
- Results oriented
- Time management
- Active listening
- Problem-solver
- Multitasking
- Multi-lingual: Spanish, Romanian
- Health and Safety Compliance
- Confidentiality procedures
- Policy adherence
- Knowledge of GDPR regulations
References
- Kate, Courage, Head of Library Academic Engagement, k.courage@worc.ac.uk
- Natasha, Harris, Reception Desk Supervisor, natasha.harris2@worc.ac.uk
Timeline
Student Library Team Member
The Hive
01.2023 - 07.2024
Student Receptionist/Operational Assistant
University of Worcester
05.2022 - 09.2025
Bachelor of Science - Forensic Psychology
University of Worcester
European Baccalaureate - Higher Secondary Education Certification
Andrei Saguna Collegium High School