Andreas Grammatikopoulos
Narberth,Pembrokeshire
Summary
Hospitality professional motivated to contribute strong organisational and leadership skills to well-performing hotel and restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication. Proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to build successful service teams. History developing bar programs into reputable, profitable and ethos driven businesses.
Overview
22
22
years of professional experience
Work history
Food and beverage manager
Grove of Narberth
Narberth, Pembrokeshire
10.2024 - Current
- Participated in recruitment processes to enhance team quality aligned with service excellence.
- Controlled food and beverage inventory, strategically ordering supplies to prevent shortages.
- Planned staffing levels based on fluctuating service demand to ensure efficiency.
- Delivered functions and events meeting required standards in partnership with event coordinators.
- Monitored staff clock-in and clock-out procedures for accurate timekeeping.
- Optimised table arrangements to increase seating capacity during peak hours.
- Mediated customer complaints professionally, maintaining establishment's reputation.
- Conducted regular inspections to ensure health and safety compliance within facilities.
Henrock Manager
Simon Rogan Restaurants
Bowness-on-Windermere, Cumbria
09.2023 - 10.2024
- Recruited and trained dedicated employees to build high-performing teams.
- Resolved customer issues swiftly, ensuring professional outcomes.
- Enhanced staff skills through targeted training programmes.
- Managed staffing schedules for numerous employees, maintaining efficiency under budget.
- Planned and optimised resources to meet budgetary objectives.
- Acted as primary contact for complex queries, representing team at senior meetings.
- Reduced staff turnover by enhancing team culture and cohesion.
- Promoted team building activities to enhance performance.
Bar & Lounge Manager
Simon Rogan/Umbel Restaurants/Linthwaite House
Windermere, Cumbria
10.2020 - 09.2023
- Created bar program that integrated restaurant ethos, sustainable practices, and waste reduction.
- Interviewed, hired, and trained staff to deliver efficient service.
- Achieved nominations for Sustainable Practices Award in 2022 and 2023.
- Developed business plans to enhance food and beverage profitability.
- Attained financial goals through meticulous budgeting and forecasting.
- Expanded responsibilities to include restaurant, wine, and breakfast management.
- Managed three teams (Bar, Restaurant, Breakfast) to ensure cohesive service delivery.
- Oversaw back office operations including Protel, Cash-up, and Microsoft Office for efficiency.
- Overhauled beverage selection periodically, keeping offerings fresh and interesting.
Head Bartender
Moor Hall Restaurant 2 Michelin stars
Aughton, Lancashire
11.2019 - 10.2020
- Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served afternoon tea and took part in restaurant food service.
- Coffee service
Head Bartender
Grecotel
Sounio/Crete
04.2016 - 11.2019
- Creation of signature drinks and welcoming drinks
- Developing new bar promotions
- Maintaining and updating inventory and stock control
- Organization of all bar events
- Creation of hotel's cocktail guide/manual
- Sustaining conflict management and guiding new employees
Greek Army Forces
Greek Army
Lesvos, Greece
09.2015 - 05.2016
- Went through general training and then assigned to Lesvos island close to Turkey.
- Appointed as army camp postman and later was asked to join General's headquarters.
- Delivered confidential post
- Performed monitoring of enemy aircraft and ship movements.
- Performed monitoring of refugee movement from Turkey
- Performed daily reports directly to General.
- 9 months army service
Various Bartending & Waiter Positions
Various
Greece
01.2004 - 09.2015
- Many positions that helped with understanding hospitality and built experience needed to become professional.
Education
Certification - Wine
WSET 3 in Wines
LondonCertificate - Hiring and trainingirits and wine
WSET 2 in Spirits
LondonPost-Graduate Training - Food & Beverage
Institute of Vocational Training of Anavyssos
GreeceSpecialised Training - Hotel & Tourism Management, Marketing & Brand
National & Kapodistrian University of Athens
GreeceBachelor in International & European Studies - Economics, Diplomacy, Strategy
University of Piraeus
GreeceSkills
- Decision making
- Problem solving
- Cost control
- Wine and spirits knowledge
- Hiring and training
- Performance evaluation
- Back of house software proficiency
- Data analysis tools
- Financial reporting skills
- Budget management skills
- Point of sale systems expertise
- Health and safety compliance
- Leadership abilities
- Staff motivation techniques
- Employee retention strategies
Languages
English
Fluent
Greek
Native
Russian
Intermediate
Timeline
Food and beverage manager
Grove of Narberth
10.2024 - Current
Henrock Manager
Simon Rogan Restaurants
09.2023 - 10.2024
Bar & Lounge Manager
Simon Rogan/Umbel Restaurants/Linthwaite House
10.2020 - 09.2023
Head Bartender
Moor Hall Restaurant 2 Michelin stars
11.2019 - 10.2020
Head Bartender
Grecotel
04.2016 - 11.2019
Greek Army Forces
Greek Army
09.2015 - 05.2016
Various Bartending & Waiter Positions
Various
01.2004 - 09.2015
Certification - Wine
WSET 3 in Wines
Certificate - Hiring and trainingirits and wine
WSET 2 in Spirits
Post-Graduate Training - Food & Beverage
Institute of Vocational Training of Anavyssos
Specialised Training - Hotel & Tourism Management, Marketing & Brand
National & Kapodistrian University of Athens
Bachelor in International & European Studies - Economics, Diplomacy, Strategy
University of Piraeus
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