Andrea Young
Rochdale,United Kingdom
Summary
Results-driven professional in business development, sales, and customer relationship management. Demonstrates leadership and strategic planning, managing P&L control and visual merchandising. Excels in communication and problem-solving, fostering collaboration and mentoring within teams. Aims to leverage skills to drive organisational growth and innovation.
Overview
17
17
years of professional experience
Work history
Head of UK Showrooms
Havwoods
Knutsford, Cheshire
2021.12 - 2026.06
- Managed operations and performance targets across five showroom locations throughout UK.
- Managed showroom operations, overseeing daily activities to maximize efficiency and sales performance.
- Supported an increase in showroom deal total won value by £3.3m (43%) over three years.
- Oversaw showroom P&L and implemented cost reductions to meet GBS expectations.
- Restructured showroom personnel, enhancing team dynamics to drive results.
- Secured a Google 5-star rating through improvements in customer service and engagement.
- Developed a loyal customer base through proactive selling, fostering relationships that generated new and repeat business.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Planned and implemented POS, showroom merchandising and customer flow to maximize sales.
- Executed showroom events and festivals across the UK, increasing brand visibility and customer engagement.
- Designed visually inspiring spaces to engage clients and enhance their experience.
- Analyzed customer feedback, adjusting service and product offerings based on insights gained.
- Produced monthly sales reports, precisely documenting showroom profits and identifying opportunities for improvement.
- Supported the business with recruitment and HR across the UK and US.
Showroom Manager
OKA
Knutsford, Cheshire
2017.06 - 2021.11
- Managed showroom operations, overseeing daily activities to maximize efficiency and sales performance.
- Planned and implemented POS, showroom merchandising and customer flow to maximize sales.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Built loyal customer base through proactive selling, fostering rapport and generating new and repeat business.
- Resolved customer complaints efficiently, ensuring high satisfaction levels and fostering positive relationships.
- Analyzed customer feedback, adjusting service and product offerings based on insights gained.
- Compiled monthly sales reports that outlined showroom profits and identified areas for improvement.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Monitored competitor activity and adapted strategies to maintain competitive position in the market.
General Manager
Goldsmiths
Manchester, Greater Manchester
2009.02 - 2017.04
- Led company-wide restructuring to streamline operations.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Established successful partnerships with other luxury brands for mutual growth.
- Streamlined communication processes for improved team collaboration.
Education
High School -
Oulder Hill High School
Rochdale, RCHSkills
- Business Development
- Sales and Negotiations
- Client management
- Retail Strategy
- P&L Control
- Strategic planning
- Leadership
- Training and Mentoring
- Presentation Skills
- Resourcefulness
- Problem-solving
- Team building
- Calm under pressure
- Communication skills
Hobbies and interests
Interior design / home improvements, International Travel, Food / Cooking, Swimming and Walking.
Additional information
- Trained First Aider
- Mental health first aider.
Affiliations
- Swimming / keeping fit.
- Cooking.
- International Travel
- Interior design and renovation
Timeline
Head of UK Showrooms
Havwoods
2021.12 - 2026.06
Showroom Manager
OKA
2017.06 - 2021.11
General Manager
Goldsmiths
2009.02 - 2017.04
High School -
Oulder Hill High School