Andrea Wright
Edinburgh
Summary
Experienced Hotel Front Desk Administrator dedicated to delivering first class service to all hotel guests. I am a dependable, highly adaptable individual and I relate well and like meeting new people and I thrive to deliver service with a smile. Skilled in budget planning, staff recruitment, and maintaining resilience under pressure. Committed to leveraging these competencies to drive organizational success and enhance customer satisfaction.
Overview
6
6
Languages
7
7
years of professional experience
Work history
Hotel Cluster Manager
Joivy
Edinburgh
2026.05 - Current
- Conduct interviews with diverse candidates to join team roles.
- Manage 6 hotel sites across Edinburgh and stay on-site for smooth operations.
- Organise site set-up and pack-down for each location.
- Work with 800 Fringe performers to support comfortable month-long stays.
- Communicate with multiple stakeholders to keep business functions running.
- Manage employee sick days and complete overtime to cover shifts.
- Facilitate staff training on hotel software to improve customer service.
- Identify growth opportunities using market research for future improvements.
- Cultivate client relationships to secure repeat business bookings.
- Deliver time-sensitive projects within good deadlines.
Front desk supervisor
Joivy
Edinburgh
2024.06 - 2025.09
- Organizing and managing my staff’s rota to align alongside busy periods of the hotel and other departments of Joivy.
- Kept reservations systems up-to-date for clear availability management.
- Creating forms and spreadsheets for day-to-day use of my team to streamlined check-in process with efficient data management techniques.
- · Purchasing and monitoring inventory of office supplies for uninterrupted desk operations.
- Assisted guests in their queries, improving overall satisfaction levels.
- Liaised between housekeeping and maintenance teams, ensuring speedy issue resolution for guests.
- Checked-in VIP Fringe guests and created welcome hampers.
- Processed and provided clear, accurate receipts for guest payments.
Reception supervisor
Ibis Hotel
Edinburgh
2022.05 - 2023.01
- Coordinated reservations over phone and online platforms, maximising room occupancy.
- Managed guest complaints to improve overall satisfaction.
- Worked closely with the reservations team to manage groups of 200 people
- I gained and advanced my Microsoft skills by keeping track of records on Excel sheets, writing staff time sheets, and I oversaw planning and running staff social events.
- I was able to improve my language skills as many of the guests were foreign and I strive to make sure they felt heard.
- I handled maintenance issues in the hotel.
- The hotel had monthly targets of signing up 20 customers, and I came first in every goal by signing up more than double.
- Maintained a clean reception area for professional appearance.
Bartender, Events Assistant, Hotel Assistant
Carberry Tower and House
Edinburgh
2021.04 - 2021.09
Restaurant supervisor
Debenhams
Edinburgh
2019.06 - 2020.05
Education
Bachelor of Arts - Animation
The University of Edinburgh
Edinburgh /2022 - /2026
Skills
- Customer relationship management systems
- Performance metrics evaluation
- Microsoft office suite proficiency
- Leadership in diverse environments
- Customer relationship management
- Budget planning
- Staff recruitment
- Resilience under pressure
Affiliations
- Art
- Volleyball
- Competitive gaming
- Reading
Languages
English
Native
British Sign Language
Upper intermediate
Spanish
Upper intermediate
French
Upper intermediate
Polish
Intermediate
Czech
Elementary
Accomplishments
At university, I am one of the four Student Representative Leaders which helped me improve my leadership skills. I am also a Peer Leader, EUSA Member, Events Coordinator for the Gaming Society, ACES Student Member, and a Student Volunteer. I actively give talks to ACES high school students, and create/manage events for my peers.
I have also volunteered for over 200 hours at various cafe's, charity shops, high schools, and churches.
Timeline
Hotel Cluster Manager
Joivy
2026.05 - Current
Front desk supervisor
Joivy
2024.06 - 2025.09
Reception supervisor
Ibis Hotel
2022.05 - 2023.01
Bartender, Events Assistant, Hotel Assistant
Carberry Tower and House
2021.04 - 2021.09
Restaurant supervisor
Debenhams
2019.06 - 2020.05
Bachelor of Arts - Animation
The University of Edinburgh
/2022 - /2026