Andrea Gay
Chichester
Summary
Accomplished professional with over 30 years of experience in case management, legal casework, and administrative support. Demonstrates expertise in managing complex case records using the JPA system and developing tools for streamlined audit procedures. Proficient in Microsoft Office suite, data analysis, and report generation. Known for excellent communication skills, delivering clear instructions across multi-national environments. Thrives in dynamic settings, adapting swiftly to changing requirements while maintaining secure and auditable records. A dedicated team motivator and mentor, skilled in training personnel for enhanced efficiency. Committed to safeguarding practices and providing exceptional customer service to over 1200 service personnel. Career goals include leveraging extensive experience to drive organisational success through innovative solutions and strategic leadership.
Overview
10
10
years of professional experience
Work history
Staff Officer DCOS PLANS
NATO JSEC - Germany
Bavaria, Germany
2021.08 - 2025.08
- Deputy Executive Officer for senior GBR General in JSEC NATO overseeing all Plans department correspondence and administration.
- Coordination of 80+ annual evaluation reports for multinational Plans personnel, implementing streamlined review process that reduced completion time by 30%.
- Coordinated staff training for improved performance.
- Drafted documents and reports for senior management review.
Deputy NATO Manning Authority
SHAPE
Mons, Belgium
2018.09 - 2021.08
- Career Management liaison between NATO and military at senior level for UK NATO posts in UK and overseas.
- Provided career management support to 1200 UK personnel conducting 200+ consultations annually and achieving 95% successful assignment placement rate.
- Validation of data management for all UK NATO posts to provide MOD and Single Service statistics.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Caseworker
NCHQ Legal
Portsmouth
2017.10 - 2018.09
- Coordinated and implemented case plans for beneficiaries facing legal issues.
- Managed active caseload cases simultaneously for service personnel, coordinating with multi-agency for service personnel facing disciplinary, welfare, or pay issues.
- Kept beneficiaries fully informed throughout case progression.
- Conduct case reviews weekly, producing detailed management reports for case resolution within 12-week timeframe.
- Maintained case file and records for ongoing cases.
- Mentored and supported junior administrative staff coordinators in casework procedures.
- Developed new management audit procedures for NC legal, to allow full audit of all ongoing casework within Navy Command.
JPA Auditor
NCHQ RN
Portsmouth
2015.09 - 2017.10
- Designed, programmed and delivered NAVY Fraud education to all HR personnel to train as junior auditors. Awarded CNLO Logistician of Year 2017.
- Assisted in fraud investigation, safeguarded company reputation and assets.
- Engaged Fraud Defence Analytical Team briefs at Senior Level withing MOD to improve JPA understanding and capabilities.
- Navy Command JPA Audit Lead for all Travel reports for Royal Navy personnel.
- Developed new audit analysis reporting procedures for RN professionals.
- Developed robust audit plans for successful execution of audits.
Education
Senior Non-Commissioned Officer Leadership -
NATO
Switzerland 12/2023 -
Advanced Individual Training - Divisional Officer Course
Royal Navy
04/2005 -
Advanced Individual Training - Petty Officer Qualified
Royal Navy
10/2001 - 11/2001
Advanced Individual Training - Leading Hand Qualified
Royal Navy
03/1995 - 04/1995
Professional Training - Naval Service Coaching
Royal Navy
06/2014 -
Advanced D&I Training -
Royal Navy
10/2016 -
NVQ Level 5 - Management
Royal Navy
01/2013 -
Petty Officer Leadership -
Royal Navy
Basic Training -
Royal Navy
04/1991 - 10/1991
A-Levels - English Literature, Art
NI Schools
/1989 -
O Level - Mathematics, English Literature, English Language, History, Art
NI Schools
/1986 -
Skills
- Technical and Administrative Skills: Case Management: Legal casework, case planning, case review, beneficiary liaison Systems: JPA, database management, audit systems
- IT Proficiency: Manage case records and audit trails using JPA (Joint Personnel Administration) system Developed reporting tool to allow easier audit procedures for ongoing casework activities Microsoft Office (Word, Excel, PowerPoint), report generation, data analysis tools
- Administrative: Record keeping, workload prioritisation, deadline management, audit procedures
- Problem solving: Ability to analyse complex situations, identify problems and implement effective solutions
- Communication: Excellent verbal and written communication skills Working individually or team, demonstrating good interpersonal skills, delivering clear and concise instructions were executed and achieved Ability to deliver briefs, reports and statistics from senior leadership to junior ranks including multi-national environments
- Adaptability: Thrived in dynamic and challenging environments, quickly adapting to changing circumstances and requirements
- Record Keeping: Maintained clear, concise, secure and auditable records Prioritising workloads, deadlines and delays
- Training and development: Team motivator and mentor, proficient in staff personal and professional development Implemented training for all HR personnel in audit procedures allowing timesaving measure with reduced manning
- Customer Service: Delivered front-line support to 1200 service personnel, responding to queries, resolving concerns and providing guidance on complex administrative processes Over 30 years’ experience as a pay administrator handling confidential enquires to resolution
- Safeguarding: Safeguarding training throughout career as a Divisional Officer to junior ranks including tailored training in Legal casework role
- Remote based working: Worked from home extensively during COVID pandemic, liaising with MOD and NATO contacts via Teams, email and video
Affiliations
- Reading, crafting, sewing, walking my dog.
Timeline
Staff Officer DCOS PLANS
NATO JSEC - Germany
2021.08 - 2025.08
Deputy NATO Manning Authority
SHAPE
2018.09 - 2021.08
Caseworker
NCHQ Legal
2017.10 - 2018.09
JPA Auditor
NCHQ RN
2015.09 - 2017.10
Senior Non-Commissioned Officer Leadership -
NATO
12/2023 -
Advanced Individual Training - Divisional Officer Course
Royal Navy
04/2005 -
Advanced Individual Training - Petty Officer Qualified
Royal Navy
10/2001 - 11/2001
Advanced Individual Training - Leading Hand Qualified
Royal Navy
03/1995 - 04/1995
Professional Training - Naval Service Coaching
Royal Navy
06/2014 -
Advanced D&I Training -
Royal Navy
10/2016 -
NVQ Level 5 - Management
Royal Navy
01/2013 -
Petty Officer Leadership -
Royal Navy
Basic Training -
Royal Navy
04/1991 - 10/1991
A-Levels - English Literature, Art
NI Schools
/1989 -
O Level - Mathematics, English Literature, English Language, History, Art
NI Schools
/1986 -