Andrea Gadd
Sutton,Surrey
Summary
Motivated professional with varied experience in customer-facing roles. Demonstrates strong communication and problem-solving skills to adapt to changing demands. Eager to contribute to team goals and drive business success.
Overview
12
12
years of professional experience
Work history
Customer Advisor
Boots
Sutton, Surrey
2021.09 - Current
- Assisted customers by providing accurate information on product placement, details, and availability to enhance their shopping experience.
- Managed customer complaints calmly and effectively, leading to satisfactory resolutions.
- Maintained working knowledge of available products and services for enhanced customer service.
- Built rapport with customers through courteous and professional communications.
- Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
- Managed cash and till operations such as refunds, purchases and item scanning.
- Trained new employees on company policies, systems, and job responsibilities.
Night Shift Worker
Sainsbury's
North Cheam, Surrey
2014.09 - 2021.02
- Sorted incoming deliveries quickly and accurately, enabling orderly goods processing and storage.
- Maintained cleanliness and order in work areas, adhering to health and safety standards.
- Worked within strict health and safety guidelines, ensuring optimal staff and customer wellbeing.
- Completed shelf stacking tasks within set deadlines and without assistance.
- Utilised strong communication skills to effectively liaise with colleagues and supervisors.
- Picked up additional tasks to aid team success.
Education
NVQ Level 3 - NNEB
Merton College
MertonSkills
- Product knowledge
- Team collaboration
- Effective communication
- Empathy and understanding
- Time management
- Problem solving
- Health and safety compliance
- Multi-tasking
- Inventory management
- Adaptability
Timeline
Customer Advisor
Boots
2021.09 - Current
Night Shift Worker
Sainsbury's
2014.09 - 2021.02
NVQ Level 3 - NNEB
Merton College