Andrea Davies
Bagillt ,Flintshire
Summary
I am an organised and dependable SEN support worker with 17 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.. I worked at Little chef for a number of years in various positions from team member, supervisor to assistant manager. I left this position to further my education. I achieved my qualification in modern office skills and gained an admin job within the college covering maternity leave. During this position I myself found out I was pregnant. I made the decision to take the time to raise my children until they were in full time education. To help fit in with my children's needs I took on supply work in a special needs school. From this I was asked to work with other SEN children in various schools. When, the last student I worked with left their setting I applied at Flint High as a support worker. I really enjoy my job even though it can be challenging at times. Due to health issues I am struggling with my role within the school and have decided it is the right time for me to leave.
Overview
32
32
years of professional experience
Work history
SEN teaching assistant
Flintshire county council
Various, Wales
2009.09 - Current
- Managed behavioural challenges effectively, maintaining positive learning environment.
- Improved classroom behaviour with implementation of positive reinforcement strategies.
- Fostered inclusivity withi school community; promoted acceptance and respect for all pupils.
- Encouraged independent learning through structured tasks, boosting self-reliance skills.
- Prioritised pupil safety during school trips; minimised risk of accidents.
- Enhanced student comprehension by creating adaptive learning materials.
- Implemented visual aids during lessons; supported better information retention.
- Collaborated with teachers to implement personalised education programmes, increasing student progress.
- Facilitated group activities to promote social interaction among SEN students.
- Provided one-to-one support to students, promoting self-confidence and independence.
- Supported emotional and educational development of students with SEN challenges, including autism, ADHD and anxiety.
- Provided playground and break time support, supervising groups of students simultaneously.
- Performed handwriting and PE activities to help students improve fine and gross motor control.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Assisted students with range of learning differences, including ADD, ADHD, Aspergers and Cystic fibrosis to achieve their full potential for independence.
- Supervised students during break times, lunchtimes and after school clubs.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop skills.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Supported classroom teacher in monitoring, assessing and recording students progress.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Escorted and supervised students on educational visits and out-of-school activities.
- Prepared additional learning resources and aids to promote inclusivity in learning.
- Provided individual support during examinations.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Kept class records current with attendance information and student grades.
Admin assistant covering maternity leave
Deeside college
Connahs quay, Flintshire
2002.04 - 2002.09
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Expedited document filing system with new, organised method.
- Supported accurate record-keeping with proficient data entry skills.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Sorted and organised different types of information by document type, personnel or location.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
Deputy manager
Little Chef
Littleton, Chester
1996.03 - 1999.12
- Oversaw project execution, ensuring timelines were met efficiently.
- Assisted in budget management to control costs effectively.
- Enforced company policies for safe and productive work environment.
- Collaborated with manager to achieve organisational goals.
- Supervised team members for optimal task completion.
- Implemented effective staff training programmes for improved performance.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Facilitated conflict resolution amongst employees, promotin harmonious work environment.
- Provided guidance to junior staff, fostering professional growth and development.
- Facilitated staff meetings, leading to improved collaboration.
- Managed daily operations for smooth running of office.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Restaurant team member
Little Chef
Various, Flintshire
1994.07 - 1996.03
- Worked efficiently under pressure during busy periods, ensuring seamless service delivery.
- Assisted in preparation of meals, improving kitchen efficiency.
- Resolved customer complaints swiftly and professionally; demonstrated excellent conflict resolution skills.
Education
NVQ Level 3 - Supporting and teaching learning in school
Open university
On line2015-06
NVQ Level 3 - Modern office skills
Deeside college
Connahs quay2000-01
Skills
- Nurturing attitude
- Autism spectrum understanding
- Reading, literacy and numeracy intervention
- Resilience and perseverance
- ADHD support strategies
- Personalised learning
- Resourceful thinking
- Safeguarding awareness
- Intervention group coordinating
- Student safeguarding
- Patience and understanding
- Personal care and mobility assistance
- Calm demeanour
- Differentiated Instruction
- Special education support
Timeline
SEN teaching assistant
Flintshire county council
2009.09 - Current
Admin assistant covering maternity leave
Deeside college
2002.04 - 2002.09
Deputy manager
Little Chef
1996.03 - 1999.12
Restaurant team member
Little Chef
1994.07 - 1996.03
NVQ Level 3 - Supporting and teaching learning in school
Open university
NVQ Level 3 - Modern office skills
Deeside college