Andrea Caspani
Summary
Hospitality professional with a strong foundation in the wine industry, holding WSET Level 2, 3, and 4 qualifications. Experienced across a range of premium concepts, with a clear understanding of the standards and attention to detail required in high-end environments.
Proven track record in new openings, building teams from the ground up and establishing a strong culture of professionalism and accountability. Confident in overseeing all operational aspects, including financial performance, stock control, and rota planning, with a consistent focus on efficiency and results.
Leads from the front, with a hands-on approach to service and team development, always aiming to deliver a refined and memorable guest experience.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Restaurant General Manager
Angelica , The Newman Hotel
2025.06 - 2026.04
- Delivered successful launch of new boutique hotel restaurant concept as key senior leadership team member.
- Led recruitment efforts to establish front-of-house structure and develop leadership pipeline.
- Contributed to business planning, service concept development, and operational readiness initiatives.
- Established service standards, training frameworks, and operational procedures during pre-opening phase.
- Collaborated with hotel executives, chefs, ownership, and design teams to ensure brand alignment.
- Focused on operational stability and financial performance post-opening, enhancing team engagement.
- Monitored guest satisfaction metrics to drive continuous improvement in service quality.
Restaurant General Manager
Ochre
, UK
2023.10 - 2025.06
- Lead daily front- and back-of-house operations, ensuring seamless service delivery.
- Manage financial performance, including budgeting, stock control, payroll, and labour cost management.
- Develop and implement sales strategies and SOPs to elevate the customer experience.
- Ensure compliance with Food & Health & Safety regulations.
- Conduct performance reviews and foster team career development.
- Lead recruitment, onboarding, and training for FOH and management staff.
Assistant General Manager
Ochre
, UK
2022.11 - 2023.10
- Coordinate with the General Manager on strategy execution and team goals.
- Handle daily financials, including end-of-day reporting and cash-ups.
- Ensure smooth coordination between kitchen, bar, floor, and host teams.
- Resolve customer complaints and maintain brand reputation.
- Train staff on service procedures, hospitality standards, and brand values.
- Ensure compliance with licensing laws, health & safety, and fire regulations.
- Support event planning, VIP bookings, and high-volume service adjustments.
Floor Manager
Seabird, The Hoxton Hotel
2020.07 - 2022.12
- Oversee daily operations, including opening/closing, cash handling, and floor plans.
- Ensure compliance with food safety and hygiene standards (HACCP, Health & Safety).
- Facilitate effective communication between FOH and BOH teams.
- Manage reservations and table assignments (OpenTable, SevenRooms).
- Enhance guest experience with upselling techniques and personalized service.
- Handle rota scheduling and shift planning; proficient in POS systems (Micros, Toast, Rotaready).
Floor Manager
Albie, The Hoxton Hotel
2019.01 - 2020.01
- Oversaw front-of-house operations, ensuring smooth service and guest satisfaction in fine dining.
- Led training for waitstaff to uphold high service standards.
- Enhanced guest experiences through personalized service and meticulous attention to detail.
- Managed reservations and table assignments to optimize seating efficiency and service flow.
Assistant Manager
Zelman Meats
London, UK
2019.01 - 2019.12
- Manage guest relations, reservations, and front-of-house operations.
- Lead staff training and development to foster a high-performance culture.
- Ensure consistent, professional service delivery across all areas.
Shift Supervisor
Browns
London, UK
2017.01 - 2018.12
- Supervise shift operations and manage bar and floor teams.
- Maintain inventory and ensure compliance with health and safety regulations.
- Bank, London
Bartender
Browns
London, UK
2016.01 - 2017.12
- Provide exceptional bar service in a high-volume, dynamic environment.
- Maintain cleanliness and organization of bar and cellar areas.
- Bank, London
Food Runner
Aubaine
2015.01 - 2015.12
- Support FOH operations, ensuring timely food delivery to tables.
- Assist with daily setup and service preparation.
Education
High School Diploma -
Istituto Balilla Pinchetti
Tirano06.2012
Skills
- WSET Level 2, 3, and 4 in Wines
- Staff training and recruitment on Talent funnel \ Harri
- Budgeting and payroll management Fourth/Rotaready
- Stock control and rota planning
- SOP creation and compliance
- HACCP Level 2 certification
- Health and safety Level 3 certification
- Food hygiene standards adherence
Languages
English
Advanced (C1)
Italian
Native
Certification
First AID
Skills
- Hospitality Systems: Micros, SevenRooms, OpenTable, Toast POS, Rotaready, CPL Training, Fourth
- Financial & Operational Management: Budgeting, payroll, stock control, rota planning
- Leadership & Development: Staff recruitment, training, performance reviews, SOP creation
- Compliance & Safety: HACCP Level 2, Health & Safety Level 3, Food Hygiene Standards
- Technology: Proficient in MS Excel, Word
Languages
6,C2,5,C1
Timeline
Restaurant General Manager
Angelica , The Newman Hotel
2025.06 - 2026.04
Restaurant General Manager
Ochre
2023.10 - 2025.06
Assistant General Manager
Ochre
2022.11 - 2023.10
Floor Manager
Seabird, The Hoxton Hotel
2020.07 - 2022.12
Floor Manager
Albie, The Hoxton Hotel
2019.01 - 2020.01
Assistant Manager
Zelman Meats
2019.01 - 2019.12
Shift Supervisor
Browns
2017.01 - 2018.12
Bartender
Browns
2016.01 - 2017.12
Food Runner
Aubaine
2015.01 - 2015.12
High School Diploma -
Istituto Balilla Pinchetti