Javier de la Llave
London
Summary
Tourism Management Graduate from University of Chichester. Extensive management and leadership experience throughout the restaurant Industry.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
General Manager
Sophie's Chelsea
- 2022.09
- I take full accountability for every aspect of the Chelsea business, whilst working closely with the owner and head chef
Restaurant Manager
Sophie's Soho
2019.11 - 2022.09
- I am responsible to ensure that the extremely busy restaurant is always running effectively and making sure the high customer service expectations are always met and exceeded
- An important achievement made working at sophies was increasing the wine knowledge within the team by creating a wine spec sheet and conducting daily briefings/tastings as well organising wine 'training sessions'
Restaurant Manager
Homeslice Pizza
2018.09 - 2019.11
- I was responsible for the full cycle staffing process and training and developing new employees
- I also took part in the weekly drinks stock take and process staff payroll fortnightly as well as creating weekly labour and sales forecast.
Restaurant Manager
Brasserie Joel
2018.03 - 2018.09
- My main duties were to ensure to maintain the high standards of food and service by training and coaching the team on a day-to-day basis
Restaurant Manager
Old Parsonage Hotel
2015.07 - 2018.03
- I was responsible for managing the daily operations of the restaurant, which included doing the weekly rota for the FOH team, booking in reservations for the function room, training and hiring new team members, overseeing the monthly drinks stock take, and taking part in weekly meetings with the owner and head of departments of the hotel.
Restaurant Manager
Gees Restaurant
2015.01
- It was very satisfying being able to solve new challenges in a very busy and successful restaurant.
Guest Service Attendant
Old Parsonage Hotel
2014.01
- Working in this position was vital for my professional development as it allowed me to understand how every department of a hotel is run.
Bar Tender
Four Candles Wetherspoon
2013.09
Head Hotel Receptionist
Cotillo Sunset Hotel
2013.06 - 2013.07
- My main duty was to provide excellent customer service to all guests
- I managed all check-in and check-out procedures, reservations, and conducted housekeeping rota.
Head Hotel Receptionist
Cotillo Sunset Hotel
Fuerteventura
2012.05 - 2012.09
- My main duty was to provide excellent customer service to all guests
- I managed all check-in and check-out procedures, reservations, and conducted housekeeping rota.
Education
Bachelor of Arts (B.A.) - Tourism Management
University of Chichester
2010.01 - 2013.01
Welcome Management Qualification - undefined
Welcome to Excellence
2012.01 - 2012.01
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The British School of Gran Canaria
Skills
- WSET Award in Wine and Spirits Level 2– 2016
- I developed a passion for wines from an early age and it increased while working in the restaurant industry
- Problem Solving
- The main skill that I have developed throughout my career is being able to solve any issue I may encounter, by identifying the problem, evaluating it and always aiming to find the most effective solution in a calm and professional manner
- Multi-Lingual
- I am fluent in English, with ability in communicational German as well as my native Spanish language
- Teamwork
- I demonstrate excellent teamwork skills in a constantly busy environment I always ensure all areas of service are covered and support my colleagues in their work
- Customer service
- Throughout my work experience I have always been able to maintain high standards of service in the busy situations My aim is always to exceed customers’ expectations
Custom
True
Languages
English
Beginner
Timeline
Restaurant Manager
Sophie's Soho
2019.11 - 2022.09
Restaurant Manager
Homeslice Pizza
2018.09 - 2019.11
Restaurant Manager
Brasserie Joel
2018.03 - 2018.09
Restaurant Manager
Old Parsonage Hotel
2015.07 - 2018.03
Restaurant Manager
Gees Restaurant
2015.01
Guest Service Attendant
Old Parsonage Hotel
2014.01
Bar Tender
Four Candles Wetherspoon
2013.09
Head Hotel Receptionist
Cotillo Sunset Hotel
2013.06 - 2013.07
Head Hotel Receptionist
Cotillo Sunset Hotel
2012.05 - 2012.09
Welcome Management Qualification - undefined
Welcome to Excellence
2012.01 - 2012.01
Bachelor of Arts (B.A.) - Tourism Management
University of Chichester
2010.01 - 2013.01
General Manager
Sophie's Chelsea
- 2022.09
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The British School of Gran Canaria